Complex rehab technician

Complex Rehab Technician – Elevate Patient Care with Independent Medical Equipment!

Are you ready to take on a vital role in the healthcare industry where your technical skills, customer service, and attention to detail can make a significant impact on patients' lives? If you thrive in a dynamic environment, enjoy hands-on work, and have a passion for delivering quality care, this opportunity is for you!

At Independent Medical Equipment, we are dedicated to providing exceptional service to our patients through the delivery, set-up, and repair of Durable Medical Equipment (DME). As a Rehab Technician, you’ll be responsible for ensuring that all equipment is delivered in optimal condition, while providing patient education and addressing any equipment issues. You’ll serve as a key representative of the company, balancing technical expertise with a strong focus on customer service.

Key Responsibilities:

• Delivery and Set-Up: Efficiently deliver, set up, and pick up DME equipment and supplies for patients, ensuring timely and professional service.
• Equipment Assembly and Modification: Assemble seating and mobility equipment, making necessary adjustments to meet patient needs, and prepare goods for delivery.
• Service and Repairs: Respond to service calls and conduct repairs on complex rehab equipment both in the office and in the field. Maintain a proactive approach to ensure equipment is fully functional.
• Client Coordination: Schedule delivery appointments with patients, coordinating closely with the Assistive Technology Professional (ATP) to support fitting, adjustments, and modifications of rehab equipment.
• Parts Management: Order necessary parts and conduct research with manufacturers to ensure accurate and timely replacement of complex rehab equipment components.
• Inventory and Equipment Staging: Manage the inventory of rehab parts and maintain the client equipment staging area to ensure seamless operations.
• Collaboration with ATPs: Attend seating clinics with ATPs to assist with evaluations, modifications, and deliveries, providing client-specific details for optimal equipment adjustments.
• Vehicle Maintenance: Maintain an Automobile Log for company vehicles, reporting any maintenance needs and scheduling repairs as required.

Required Experience:

• 3-5 Years of Experience: In a Durable Medical Equipment (DME) or rehab technician role, with a focus on complex rehab equipment assembly and repair.
• Technical Knowledge: Proven understanding of rehab and mobility equipment, as well as the ability to troubleshoot and repair equipment efficiently.
• Customer Service Skills: Strong communication and interpersonal skills, with a compassionate and patient-focused approach to customer service.
• Attention to Detail: Ability to manage multiple tasks while maintaining a high level of accuracy and professionalism.
• Organizational Skills: Strong organizational abilities, including managing parts inventory and scheduling service calls.

Position Overview:

• Job Title: Complex Rehab Technician
• Location: Chattanooga, Tennessee.
• Job Type: Full-time, M-F / 40 hours / 8:30 am - 5:00 pm
• Compensation: Open (based on experience)
• Benefits: Health and dental coverage, 401K, and a supportive work-life balance