What are the responsibilities and job description for the Slack Engineer position at InDepth Engineering Solutions, LLC?
Job Description
This is a remote position.
Remote Oregon
This applies to both the emissions-free Electric Adventure Vehicles we create and the curious, courageous individuals we seek to attract. We consistently challenge what's possible and reframe old problems to seek new solutions. Our team is diverse, but we share a love for the outdoors and a desire to protect it.
Responsibilities
Own, monitor, and assist with Service Now slack escalation queues
Provide trusted support and escalation for technical issues
Collaborate with users to ensure consistent performance
Support and maintain our Slack Enterprise Environment and custom slack applications, while enforcing comany's best practices and standards.
Think creatively and outside the box
Document knowledge base articles for service desk and end users
Identify and communicate gaps between current and desired end states
Assist with delivery management processes and enforcement
Schedule and lead ad-hoc demos and trainings for Slack, Custom Slack Apps and Workflow, and other digital workplace tools
Communicate and collaborate with internal / external teams
Requirements
Qualifications
2 years of in-depth, hands-on experience with SaaS and Slack, and the ability to support 3rd party add-ons (M365, Zoom, Jira, Confluence, Lucid Chart and Lucid Spark, etc.)
Slack Admin or Slack Developer Certifications are preferred
Process-oriented mindset and experience enabling enterprise-level processes using Digital workplace tools (specifically Slack Admin, Slack Workflows, Slack Forms, and Slack APPs and APIs)
Experience configuring and supporting integration using development tools (e.g., Python, PowerShell, Java Script, and Postman)
Conceptual and practical understanding of SDLC, ITIL and Agile Frameworks
Technical understanding of common networking terms and tools
Previous experience in a dynamic and agile environment
Ability to work independently with minimal guidance and manage multiple clients and deliverables through effective time-management and planning
Strong interpersonal, written, and verbal communication skills
Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude
Good work ethic and the ability to work with diverse teams across different time zones
Strong ability to multi-task and adapt to changing priorities
Bachelor's degree required
Extensive experience administering Atlassian products is a plus
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