Senior Manager Performance and Process Improvement

Description

Index Analytics, LLC, is a rapidly growing Baltimore-based small business providing health related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place a priority on promoting a supportive and collegial team environment and enhancing staff’s experience through career development and educational opportunities.

Index Analytics is seeking a Senior Manager Performance and Process Improvement to help lead program, project, and product management activities related to delivery, quality assurance, process automation and other improvements. Successful candidates need strong knowledge and experience managing complex technical programs in a government environment, and implementing and managing quality management and quality reporting systems. Our primary customer is mission-focused, technically knowledgeable, and requests outstanding support and transparency. This is an attractive and stimulating role at the center of an amazing program that supports investigators, auditors, and other analysts working to identify and deter fraud, reduce waste, curtail patient harm, protect vulnerable children, and improve health outcomes for millions of Americans. Bring your passion for good and help us make a difference!

Responsibilities

• Manage a team of people that support program, project, and product delivery activities related to delivery, quality assurance, and process automation.
• Monitor and report program performance, including Objectives and Key Results (OKR’s), Key Performance Indicators (KPIs), Quality Assurance metrics, schedule timelines, and process outcomes and outputs.
• Support strategic planning by applying methodologies and frameworks to ensure delivery aligns with organization goals and objectives.
• Establish and maintain appropriate governance structures to ensure timely delivery, accurate reporting, and sustained quality.
• Support prioritization and alignment of product portfolio with strategic goals to maximize value to our client and our users. Assist in identifying, managing, and mitigating risks and issues.
• Implement and manage quality management and quality reporting systems.
• Serve as a liaison between client program management and internal program delivery.

Qualifications

Qualifications

• US citizen or lived in the US for 3 of the last 5 years. Must be able to obtain a U.S. Federal government client badge and pass a government background investigation. 
• Bachelor’s degree or higher in IT or relevant discipline required, or equivalent experience.
• 10 years of experience supporting IT program, project, product or quality management is required.
• 5 years of hands-on experience managing a program PMO in a federal government environment is required.
• Strong written and verbal communication skills are required, as demonstrated by experience leading and presenting at meetings having many participants from multiple organizations, as well as reporting program results to demanding clientele.
• Familiarity with the Scaled Agile Framework, Scrum methodologies and tools such as Jira and Confluence are a plus.  
• Prior experience working with the Centers for Medicare and Medicaid Services, especially with the Centers for Program Integrity, is a big plus.

The salary range provided represents the estimated compensation for new hires in this position, applicable across all locations. Actual offers may vary based on factors such as the candidate's skills, qualifications, experience, and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits, discretionary bonuses, and reimbursement for professional development opportunities.

Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Attention Candidates

We're dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal (NAME@msg.paycomonline.com) or a corporate email address (NAME@index-analytics.com). If you have any concerns, please don't hesitate to reach out to us at recruiting@index-analytics.com

Salary : $153,894 - $217,262