What are the responsibilities and job description for the Patient Navigator position at Indian Health Board of Minneapolis Inc?

Patient Navigator

Full-Time | Non-Exempt

Date Posted : 02 / 05 / 2025

Weekdays | 8 : 30 a.m. - 5 : 00 p.m.

Flex schedule on Tuesdays

Indian Health Board of Minneapolis is a Federally Qualified Health Care Center and community clinic providing access to quality health care and wellness services. We believe the best care happens when we listen and work together. While promoting and preserving our urban American Indian and Alaska Native traditions and identity, we embrace all people seeking patient-centered, culturally sensitive health care and wellness services.

At Indian Health Board we believe Good Relationships are supported by three interrelated values : Respect for culture - preserving and promoting our American Indian and Alaska Native heritage and identity while embracing all other cultures with acceptance and compassion; Excellence - seeking excellence in all our services, business practices, and community partnerships; Leadership - promoting ethical leadership based on collaboration and mutual respect.

We offer :

Platinum benefits package available for employees working 30 hours per week or more : Health, Dental, FSA
Company paid long term and life insurance
Generous paid time-off
Retirement savings plan with employer match

Our mission statement :

To ensure access to quality health care services for American Indians and other peoples and to promote health education and wellness."

Respect for Culture Excellence Leadership-

If our beliefs resonate with you, we want you, and encourage you to apply at IHB.

JOB SUMMARY

This position will be a Certified MNSure Navigator to assist patients with insurance enrollment. The Navigator is also responsible for coordinating with other members of the multi-disciplinary team to eliminate barriers that might keep a patient from receiving needed care. This patient serves Indian Health Board patients as well as target populations.

ESSENTIAL JOB FUNCTIONS

Serve as a Certified MNSure Navigator and assists patients with insurance enrollment.

Provide ongoing in-person and phone contact with patients as appropriate.

Provide coordination and linkage to general medical services.

Effectively triage walk-in and phone-in patients by providing guidance and direction to inquiries.

Provide a linkage between registration and billing staff to assist uninsured patients in obtaining health insurance.

Establish and maintain effective working relationships with patients, families, medical staff and the public.

Coordinate, review and maintain information for patient follow up and reporting purposes.

Interface with and refer patients to other supportive services as appropriate.

Assist with and participate in community outreach efforts.

Know, understand and adhere to organizational policy related to the patient's rights for confidential care.

Seek to understand and meet the needs of the patient through respectful, courteous and caring interactions with patients, families and other health professionals.

Performs other work as required by supervisor.

KNOWLEDGE, SKILLS, AND ABILITIES

Manages time effectively and prioritizes task completion to meet deadlines

Strong knowledge of pertinent governmental regulations

Ability to work positively, flexibly and cooperatively in a team effort to accomplish the goals of the Indian Health Board of Minneapolis.

Excellent written and oral communication skills.

Knowledge of and respect for American Indian cultures and other cultures served by IHB.

Proficiency with Microsoft Office applications, especially Word and Excel.

Ability to interpret, adapt and apply guidelines and procedures.

Self-motivated with effective critical thinking skills.

Spanish-speaking individuals are encouraged to apply.

QUALIFICATIONS

Certification as MNSure Navigator.

At least one year of experience assisting patients with insurance enrollment or 2 years of experience in customer service.

Familiarity with community resources in Minneapolis, particularly those designed for the American Indian Community.

Community Health Worker Certification preferred.

HIPAA

IHB makes reasonable efforts to limit access to and use of protected health information (PHI) by employees to the minimum necessary performance of assigned duties as outlines in job descriptions. This position is access restricted to PHI needed to carry out health care operations.

PHYSICAL DEMANDS

The work is sedentary. Typically, the employee may sit comfortably to do the work. There may be some walking, standing, bending, carrying of light items and driving an automobile. No special physical demands are required to perform the work.

Important : The Influenza vaccine is required at Indian Health Board

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