What are the responsibilities and job description for the Behavioral Health Appointment Scheduler position at INDIAN HEALTH CARE RESOURCE CENTER OF TULSA, INC?
We are seeking a Full-Time Medical Appt. Scheduler and Front Desk Receptionist to join our growing Behavioral Health Team!
Responsibilities:
- Maintains schedules of behavioral health providers, schedules clients, blocks schedule for meetings, pto, etc.
- Maintains accurate flags in charts with information about limited access and BH Level 1 patients.
- Takes minutes during behavioral health meetings.
- Answers phone and responds to patients inquires or need to reschedule.
- Checks messages from phone regularly.
- Perform patient appointment scheduling.
- Must remain in confidentiality compliance at all times.
- Must be able to use de-escalation techniques on upset or emotional patients.
- Must be able to remain calm under pressure, be assertive but not combative, and utilize behavioral health experience when working with the adult and pediatric patients.
- Must be able to work independently at times while adhering to all the policies and procedures.
- Exhibit the balance of being able to resolve issues while staying within the scope of the job duties/expertise.
- Communicate effectively with patients, staff, and providers.
- Work closely with staff members and be a team player
- Additional duties include backing up the medical assistant to the psychiatrist on days when she is out and providing additional support when needed.
- Completes patient vital signs and documents appropriately in to EHR.
- Acts as liaison between psychiatrists and other departments. · Coordinates providers schedule as requested.
- Assists in taking care of urgent needs of patients.
- Work Schedule Full-Time: M-F, 8:30AM-5:30PM
