What are the responsibilities and job description for the Community Health Worker position at Indian Health Services?
Location: Phoenix, AZ Exit Disclaimer: You Are Leaving www.ihs.gov
Type: Urban Salary Range: $22 to $25 / Per Hour Open Period: 5/17/2024 until filled Summary: POSITION SUMMARY: The Community Health Worker is responsible for providing excellent customer services while performing patient check-in and care coordination duties for the NAC Mobile Health Services. The Community Health Worker (CHW) serves the community as a bridge between the members (patients) and the health care and social systems (providers, community resources) through outreach and education. Is primarily responsible for providing supportive care and assistance to a diverse member population identifying barriers to self-care and healing, decision-making, and navigating the social and healthcare systems. The CHW conducts personalized support to help members achieve good health practices, conducts community outreach, collaborates closely with an interdisciplinary team, and consistently demonstrates a high standard of ethical behavior, professionalism, compassion, and confidentiality. The CHW ensures operational and department goals are achieved and strives to improve quality and business processes for assigned areas of responsibility. Duties: RESPONSIBILITIES:
Type: Urban Salary Range: $22 to $25 / Per Hour Open Period: 5/17/2024 until filled Summary: POSITION SUMMARY: The Community Health Worker is responsible for providing excellent customer services while performing patient check-in and care coordination duties for the NAC Mobile Health Services. The Community Health Worker (CHW) serves the community as a bridge between the members (patients) and the health care and social systems (providers, community resources) through outreach and education. Is primarily responsible for providing supportive care and assistance to a diverse member population identifying barriers to self-care and healing, decision-making, and navigating the social and healthcare systems. The CHW conducts personalized support to help members achieve good health practices, conducts community outreach, collaborates closely with an interdisciplinary team, and consistently demonstrates a high standard of ethical behavior, professionalism, compassion, and confidentiality. The CHW ensures operational and department goals are achieved and strives to improve quality and business processes for assigned areas of responsibility. Duties: RESPONSIBILITIES:
• Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.
• Provide culturally appropriate services to members and their families
• Checks patient/clients in for appointments by reviewing and updating patient/client demographic information
• Performs insurance/eligibility checks on members by telephone or electronically as appropriate
• Obtains referral documentation (e.g consult notes, imaging/lab reports, procedures reports, etc.) for provider review and sign-off
• Actively outreach and link members to behavioral health, primary care, and community services, especially those who are historically hard to engage or not linked to health and social services.
• Facilitates and monitors scheduling and arranging of health and other wraparound service appointments for clients.
• Completes daily documentation into electronic health records to show coordination of care and updates on client health/wellness.
• Coordinates authorizations for referrals for NAC patients to outside specialists and/or services
• Support the patient/clients' individualized recovery action plans, crisis plans, and self-management plans.
• Provide one-on-one non-clinical interventions, serving as a member's advocate for needed health services and community resources.
• Adhere to regulatory requisites for quality assurance and documentation of interventions to warrant adequacy, completeness, and compliance with NAC's standards and all applicable legal, and ethical requirements.
• Reports monthly to a multi-disciplinary team the accomplishments and client outcomes from the previous month. Prepare quarterly reports from databases.
• Supports and actively engages in practices of inclusion through Cultural and Linguistically Appropriate Services (CLAS) Standards.
• Drives mobile unit to service locations.
• Other duties as assigned Qualifications: EDUCATIONAL REQUIREMENTS
• High School Diploma AND a minimum of five (5) years of proven work experience as a Community Health Worker or equivalent healthcare-related work experience, or;
• Associate degree AND a minimum of two (2) years of proven work experience as a Community Health Worker or equivalent healthcare-related work experience, or;
• Bachelor's degree – in social or healthcare-related degree with a strong understanding of the Community Health Worker model, or equivalent healthcare work experience required.
• A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges. WORK EXPERIENCE/SKILLS REQUIREMENT:
• Ability to effectively provide support care to socially and medically complex patients in a variety of non-traditional settings.
• Excellent verbal, written, and interpersonal communication skills; highly collaborative team approach to work and ability to work independently.
• Familiarity with formal and informal community-based organizations and resource networks
• Excellent customer service skills.
• Experience in working with the Native American population preferred.
• Must demonstrate critical thinking, problem-solving, and organizational and time management skills.
• Must be able to work well with others in a team approach.
• Possess and maintain a valid Arizona driver's license.
• Fingerprint Certificates within 90 days of hire.
• MS Office proficiency.
• Bilingual-Spanish desired.
• Know the economic, educational, and social problems of Native Americans and the referral sources available.
• Requires a proficiency level typically achieved with 5 years of Intensive Case management experience.
• Must have a working knowledge of care management, community resources, and resource/utilization management. Work Type: Permanent, Full Announcement #: 261 Who May Apply? All Groups of Qualified Individuals Get Details & Apply: https://www.nativeconnections.org/jobs-at-nac Exit Disclaimer: You Are Leaving www.ihs.gov
Salary : $22 - $25
