Director, Quality Assurance

Are you someone who is passionate about making a difference in the lives of others? Do you enjoy caring for and mentoring others with disabilities?

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.

Overview

At T.C. Harris we achieve our mission by ensuring individuals with neurodiverse needs have the individualized support, self-direction, educational opportunities, and family and community involvement necessary to learn and experience all that life can offer.

Position Purpose:

The Director of Quality Assurance will develop, implement, and evaluate quality assurance efforts, make recommendations, and ensure goals are met in the areas of overall service provision including: licensing, clinical and contract compliance, IDD service standard requirements, IDOH regulation, training/professional development, and data. The Director of Quality Assurance provides indirect support and oversight to all T.C. Harris program areas and departments as related to quality and compliance.

Reporting Relationship:

• This position reports to the Executive Director.
• This position directly supervises the Quality Assurance Assistant, Training Coordinator, and Data Entry Specailist.
• May provide task direction to Case Coordinators, Therapists, Program Coordinators, Program Supervisors, Assistant Program Supervisors and Direct Support Professional staff under the direction of the Executive Director.

Essential Functions:

• Oversees proactive quality assurance and regulatory compliance practices. Analyzes trends, develops correction plan, and oversees implementation of process change.
• Develops an evaluation method to assess program strength and identify areas for improvement, prepares recommendations for review. Develops programs/processes to support the company’s strategic direction.
• Facilitates projects directed at process improvement. Manages completion and implementation of projects and initiatives including updating forms, processes, procedures in a manner that promotes consistent practices and meets desired outcomes of the company and monitors for ongoing compliance with quality assurance programs.
• Participates in internal explorations including root cause analysis of allegations of misconduct, employee injuries, and medication errors. Reviews and analyzes exploration data for trends and makes recommendations for improvement.
• Oversees the licensing process for all residential program areas and is versed in regulatory regulations. Acts as a liaison for licensing visits, including on-site visits and audits. Submits reports to licensing and regulatory agencies as required. Implements identified action plans related to regulator and licensing audits.
• Serves as project lead and facilitator for T.C. Harris accreditation process.
• Establishes processes for gathering and evaluating outcome data in order to measure the success of interventions, program design changes and/or staff education. Evaluates effectiveness of actions/supports. Shares findings, interpretations and recommendations with leadership. Recommends streamlined, effective record keeping methods that measure goal achievement.
• Flexibility to accept a wide range of assignments that support overall operations. Seeks regular feedback and maintains an open, collaborative communication style to promote employee engagement.
• Conducts self in positive, respectful and collaborative manner demonstrating proactive actions and decision making that foster supportive work relationships and a healthy and safe environment for the students. Communicates effectively verbally and in writing with internal and external customers maintaining professional conduct and confidentiality.
• Complies with and positively reinforces with other expectations outlined in Company Handbook, policies and procedures.

Knowledge, Skills and Abilities:

• Master’s Degree in a human service area of study required.
• A minimum of 5 years’ experience supporting individuals diagnosed with emotional, mental health, neurological and/or developmental disabilities in a residential environment required.

• 3-5 years of supervisory experience preferred.
• Working knowledge of procedures and practices governing RTC programs and accreditation standards.
• Exceptional analytical skills, communication skills, exercises good judgement, ability to work with a wide array of employees, and ability to effectively solve problems required.
• Proficient in Microsoft software as applicable.

Additional Information

MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.

Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.

Our Culture

At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:

• Passion

• Accountability

• Teamwork

• Openness

• Continuous Learning and Innovation

As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!