What are the responsibilities and job description for the Commercial Property Claims Rep position at Indiana Farm Bureau Insurance?
We are looking for someone that can:
- Provide fair, prompt and courteous customer-focused claims service.
- Collaborate on serious losses with Commercial, Property, Lit Coordinators and Claims Managers.
- Stay current on laws pertaining to claims settlements and good faith practices.
- Assist with overseeing liability, auto, property investigations and property scoping experts; secures and maintains proper file requirements; efficiently documents all transactions completed with detail and accuracy.
- Establish positive relationships with insureds, claimants and the general public through professional conduct and appearance.
- Work catastrophe/storm duty, and participate in round table discussions, and assisting with customer concerns.
Knowledge and Requirements:
- A High School diploma or GED equivalent? College degree preferred, but not required.
- Complex, on-site, large exposure property, auto, and liability claim loss handling?
- The skills to handle face-to-face conflicts, provide customer-focused solutions, and work independently to manage, resolve, and complete complex files?
- Extensive knowledge in Commercial ISO contracts? Preferred, but not required.
- The ability to demonstrate emotional maturity, patience and understanding due to intense customer contact? The need to remain calm and react quickly under pressure is essential.
- The knowhow to exercise initiative and judgment in making independent decisions within the scope of assigned authority; and substantiate these decisions?
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