What are the responsibilities and job description for the Customer Experience Specialist position at Indiana Fram Insurance?
About Us:
At Indiana Farm Insurance, we value our customers and strive to provide exceptional service. As an Insurance Service Representative, you will play a critical role in achieving this goal.
In this role, you will interact directly with clients, providing product information and offering sales support to agents. Your primary goal will be to resolve client issues efficiently while maintaining excellent relationships and consistently exceeding expectations.
Responsibilities:
- Answer client calls, respond to inquiries, and resolve problems in a timely and professional manner.
- Assist agents with sales efforts, including scheduling appointments and quoting insurance.
- Determine the best course of action to resolve client complaints and ensure adherence to company policies.
- Collaborate with internal departments to resolve complex issues.
- Develop strong relationships with clients by understanding their unique needs and delivering solutions that exceed their expectations.
- Work closely with management to prioritize activities, meet business objectives, and continuously improve processes.
Requirements:
- A high school diploma or equivalent is required; an insurance background is highly desirable.
- The ability to obtain a Property and Casualty insurance license within the first two years is mandatory.
- Strong communication skills, numerical concepts, and attention to detail are essential for success in this role.
Our Benefits:
- A supportive work environment that values work-life balance.
- Paid vacation and sick leave.
- A 401(k) plan with matching contributions.
- A full-time schedule from Monday to Friday.
- Potential bonuses based on performance.
- Benefits eligibility after 30 days of employment.
- Negotiable pay based on level of experience.
