What are the responsibilities and job description for the Central Scheduler position at Indiana Hand to Shoulder Center?
Central Scheduler
Indiana Hand to Shoulder Center provides comprehensive care for patients with hand, wrist, elbow and shoulder medical conditions and injuries. There are 12 highly-skilled and well-recognized surgeons in the practice and 22 highly-skilled hand therapists.
Indiana Hand to Shoulder Center was founded with the vision of delivering the highest quality patient care, providing the most respected postgraduate upper extremity training, and maintaining a work environment that provides satisfaction, pride, and excellence. Indiana Hand to Shoulder Center’s mission is to be the premier provider, educator, and innovator in the prevention and treatment of upper extremity disorders.
We are currently seeking an experienced Central Scheduler to join our team!
Central Scheduler Summary:
- Schedule patient appointments based on information from referring physician offices, patients, Hubspots or any other referral source.
- Perform liaison function for add-on and emergency patients. Determine if calls are to be transferred to the Triage area, can be added to present day’s schedule, or can wait for next available appointment based on presenting problems.
- Maintain knowledge of individual physician criteria.
- Enter all patient demographic information.
- Maintain knowledge of primary and secondary insurance requirements and process (referral required, run all Medicaid information)
- Provide location address to patients, send maps and give directions when needed.
- Place medical records in charts, note account in Allscripts
- Obtain referrals as required by insurance
- Ensure SVER patient accounts are established in Allscripts from ER logs, and SVER records are placed in SRS
- Retrieve voicemails from central scheduling general mailbox and respond accordingly
- Perform other billing duties as assigned
Central Scheduler Requirements:
Excellent customer service skills required
Experience with Allscripts/SRS a plus
Above average computer skills preferred
Ability to sit for long periods of time
Position is Monday-Friday 8am-5pm
Benefits: Generous PTO, Medical Insurance, Dental & Vision Insurance, 401k with generous Safe Harbor, Company Paid Short-Term, Long-Term Disability & Life Insurance, Free Parking, and being part of an amazing team!
Job Type: Full-time
Benefits:
- 401(k)
- AD&D insurance
- Bereavement leave
- Dental insurance
- Disability insurance
- Employee assistance program
- Financial planning services
- Flexible spending account
- Free flu shots
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Referral program
- Uniform allowance
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
