Remote Call Center Representative

Job Title: Remote Call Center Representative / Administrative Assistant / Social Media Marketing Specialist

Job Type: Remote, 1099 Contract Position

Compensation: Starting at $15-$25 an hour

Job Summary

We are looking for motivated, detail-oriented individuals to join our team in a hybrid role focused on remote call center tasks, administrative duties, and social media marketing. As a key part of our customer engagement team, you will play a critical role in managing customer interactions, scheduling appointments, and supporting ongoing marketing efforts. This position is ideal for someone skilled in multitasking, customer communication, and CRM systems, especially those familiar with Thrive or Salesforce 

Key Responsibilities

1. Lead Follow-Up

• Respond to all incoming leads within five minutes via email, text, phone, and voicemail if needed.

• Engage with leads promptly to maximize conversion and customer satisfaction.

2. Appointment Scheduling

• Coordinate and schedule appointments using our calendar system.

• Ensure all appointments are accurately documented and timely reminders are sent.

3. CRM Management (Thrive)

• Master the inner workings of Thrive, our internal CRM system.

• Input and maintain customer data in Thrive, keeping track of status and follow-ups.

4. Marketing & Re-Marketing

• Use the Thrive CRM to execute re-marketing campaigns via email and follow-up mail to maintain engagement with leads and customers.

• Collaborate on campaign strategies to maximize retention and customer satisfaction.

5. Customer Support & Service

• Conduct follow-up with customers post-installation to ensure satisfaction and handle any service-related inquiries.

• Relay urgent messages to team members for immediate response when necessary.

• Document all customer and client information accurately for future follow-ups.

6. Data Entry & Documentation

• Conduct accurate data entry, focusing on detail to keep our records up-to-date and accessible.

• Adapt and expand the responsibilities list as the position evolves.

7. Social Media Marketing

• Develop content for social media channels to promote company products and services.

• Engage with the audience, respond to inquiries, and boost overall social media presence.

8. Training & System Proficiency

• Complete ongoing training in Thrive and other systems to remain up-to-date on process improvements and system features.

• Develop a comprehensive understanding of all company equipment and services.

Skills & Qualifications

• Customer Service: Strong communication skills with experience in call center or customer support roles preferred.

• CRM Familiarity: Thrive CRM experience is highly desirable; ability to learn CRM systems required.

• Organization: Excellent time-management and organizational skills to manage multiple tasks and responsibilities.

• Technical Skills: Proficient in data entry and basic marketing tasks; comfortable learning new systems and technologies.

• Social Media Savvy: Familiarity with social media platforms and marketing techniques.