What are the responsibilities and job description for the Front Desk Agent / Guest Service Agent position at Indiana Hospitality Group?
The Candlewood Inn & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible.
Duties and Responsibilities :
- Greet and tend to guests in a positive and friendly manner.
- Maintain a constant presence at the front desk.
- Process check-ins and check-outs.
- Complete required shift-specific checklist.
- Handle billing, post charges, and collect payments.
- Manage room availability, create reservations, and answer phone calls.
- Possess general knowledge about the local area.
- Anticipate guest needs, recognize issues and respond in a timely manner.
- Effectively communicate with guests and other staff members.
- Coordinate with housekeeping staff for room status and guest requests.
- Manage security of guest information, keys, and cash drawer.
- Comply with IHG standards and promote brand loyalty.
- Ensure cleanliness of front desk and lobby areas.
- Multitask and prioritize work duties for maximum efficiency.
- Maintain a professional appearance through dress and demeanor.
- Perform all other duties as assigned.
Qualifications :