What are the responsibilities and job description for the Front Desk Receptionist position at Indiana Internal Medicine Consultants?
Job Description
Job Description
Description :
ENVIRONMENT : Outpatient, clinical care setting.
GENERAL SUMMARY OF DUTIES : Greets, instructs, directs, checks-in and schedules patients and visitors. Serves as liaison between patients and medical support staff.
DUTIES PERFORMED :
- Greets patients in a prompt, courteous and helpful manner.
- Responds to routine requests for information and screens visitors appropriately.
- Verifies and updates necessary information and records into computer system and / or medical record.
- Prepares charts in an efficient and organized manner with all pertinent information for patient appointments.
- Responsible for generating charts and daily physician schedules for following day.
- Responsible for confirming appointments for the following day and verifying patient insurance.
- Maintains and updates current information on physicians and nurses’ schedules.
- Collects and documents co-payments, payments on accounts, etc.
- Schedules return appointment visits for patients in the office and assists nurses in scheduling same day work-in appointments, including new patient appointments.
- Oversees waiting area, coordinates patient movement, reports problems or irregularities.
- Attends meetings as required.
- Maintains confidentiality.
- Cleaning and disinfecting waiting room, check-in / check-out as well as own work area.
- Performs other duties as assigned.
PERFORMANCE REQUIREMENTS :
Requirements :
EDUCATION AND EXPERIENCE :
PHYSICAL REQUIREMENTS : Work may require sitting for long periods of time; must be able to remain in a stationary position 50% of the time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, type at 40 wpm, operate a telephone, copier, fax machine, and such other office equipment, as necessary. It is necessary to view and type on computer screens for long periods and to work in environment which can be stressful. Ability to understand and effectively work in Microsoft Outlook, practice management systems, and electronic medical record system.
TYPICAL WORKING CONDITIONS : Work is performed in an office environment. Involves frequent contact with patients in the office and via phone. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with sick people.
DISCLAIMER : The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.