Receptionist

Job Summary: Responsible day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner and greets/assists visitors in the same manner.

Primary Job Responsibilities:

• Welcomes patients/clients/visitors, determines the purpose of visit and directs them to appropriate person or department(s).
• Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.
• Phones or pages employees to meet visitors and directs visitors to appropriate waiting areas.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
• Appropriately and courteously screens solicitors for relevance to organization needs.
• Explains financial requirements to the patients or responsible parties and collects copays as required.
• Responsible for keeping the reception and patient waiting areas, and office files clean and organized.
• Monitors medical office supplies and inventory needs, places orders and oversees office equipment.
• Performs other duties as assigned.

Education: High school diploma or equivalent.

Experience: One year of experience in customer service or reception, preferably in a medical office setting.

Education/Certification/Licensing Requirements:

• Prefer completion of a course in Medical Terminology.

Additional Requirements:

• Willingness to work evenings and/or weekends as needed.
• Wiliness to attend continuing education courses at the request of the employer.

Performance Requirements: Knowledge:

• Knowledge of medical terminology and organization services.
• Knowledge of staff responsibilities to accurately direct callers.
• Knowledge of administrative processes, procedures, claims processing, and preparing patient charts.
• Knowledge of basic math and modern office procedures.

Skills:

• Ability to use multi-line phone system, including transferring calls and paging.
• Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.
• Ability to use spreadsheets and word processing software.
• Ability to type a minimum of 45 WPM and operate a 10 key calculator by touch.
• Adequate hearing to answer phone and speak with patients.
• Ability to speak clearly and loudly enough to be heard by callers and patients.

Abilities:

• Ability to works well under pressure with minimal supervision.
• Ability to elicit appropriate information to route calls to the appropriate person.
• Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
• Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.Work Environment: Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Receptionist involving sitting approximately 90% of the day with occasional standing, walking, reaching and lifting. Periodic stress occurs from handling many calls and dealing with patient requests.