What are the responsibilities and job description for the Receptionist position at Indiana Joint Replacement Institute?
Job Summary : Responsible day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner and greets / assists visitors in the same manner.
Primary Job Responsibilities :
- Welcomes patients / clients / visitors, determines the purpose of visit and directs them to appropriate person or department(s).
- Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.
- Phones or pages employees to meet visitors and directs visitors to appropriate waiting areas.
- Facilitates patient flow and communicates delays with patients and clinical staff.
- Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
- Appropriately and courteously screens solicitors for relevance to organization needs.
- Explains financial requirements to the patients or responsible parties and collects copays as required.
- Responsible for keeping the reception and patient waiting areas, and office files clean and organized.
- Monitors medical office supplies and inventory needs, places orders and oversees office equipment.
- Performs other duties as assigned.
Requirements
Education : High school diploma or equivalent.
Experience : One year of experience in customer service or reception, preferably in a medical office setting.
Education / Certification / Licensing Requirements :
Additional Requirements :
Performance Requirements : Knowledge :
Skills :
Abilities :
Equipment Operated : Standard office equipment including computers, fax machines, copiers, printers, telephones, etc. Work Environment : Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office. Mental / Physical Requirements : Must possess the physical and mental abilities to perform the tasks normally associated with a Receptionist involving sitting approximately 90% of the day with occasional standing, walking, reaching and lifting. Periodic stress occurs from handling many calls and dealing with patient requests.