Employee Development Specialist

Summary/objective 

To train the basic functionality of an employee’s position.   Provide instruction, feedback, guidance and practice to become efficient employees while also enforcing credit union policies and procedures. 

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Mentor and coach all staff through positive reinforcement

• Conduct in-class and remote training and all administrative support for this function
• Observe practice of teller fundamentals at branch locations

• Complete evaluations to assess performance, improvement, impact of training, and development plans
• Monitor teller variations and maintain documentation 
• Assist department supervisor in development and implementation of new training

• Provide branch staff support through monitoring and coaching at branch locations
• Provide branch support by answering questions and resolving problems
• Review, maintain, and create enhancements for existing policies, procedures, and training materials
• Keep training area stocked with supplies, clean, and orderly
• Test any enhancements to the operating systems
• Cover for branches when necessary

Competencies

• Excellent written and oral communication skills 
• Ability to problem solve using resources available
• Well organized and detail-oriented
• Proficient Computer Skills (core and ancillary systems, Microsoft Office) 

Supervisory responsibilities

• None

Work environment

• Office
• Branch Locations
• Remote (on call hours)

Physical demands

• Standing – ability to remain in an upright position on the feet.
• Walking – ability to go on foot at a moderate pace.
• Sitting – ability to rest oneself upon the buttocks, as on a chair or stool.
• Carrying – ability to hold or support an object and to transport from one location to another.
• Handling - ability to touch, feel, lift, operate and control equipment, materials, tools and objects with the hands. 
• Seeing – ability to have power of sight.
• Hearing – ability to be aware of sounds by the ear.
• Speaking – ability to convey detailed spoken instructions or impact oral information to others.

Travel required

• Moderate travel to branch locations 
• Additional travel to training locations may be required 

Required education and experience

• 12-18 months credit union/banking experience
• High School diploma or equivalent

Preferred education and experience

• Corporate training experience 

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.