What are the responsibilities and job description for the Medical Front Office Receptionist position at Indiana Polyclinic?
We are looking for a full-time (Monday-Thursday: 8 AM – 6:30 PM) Front Office Team Member to work as an important part of a multi-disciplinary team at an outpatient clinic located in North Indianapolis/Carmel, IN. Disciplines on the team include physicians (including: Interventional Pain Medicine and psychiatry) as well as psychology and occupational therapy. Candidates for this position will be a crucial member of the Patient Services/Accounts team. Knowledge of computer systems and electronic medical records is required. Understanding and ability to schedule patients in complex environment and collect balances on patient accounts required. Promptness and excellent time management are also required. The qualified person will have responsibilities including but not limited to:
Performs day-to-day administrative functions and general office duties, including but not limited to:
- Word processing, copying, filing, faxing, answering phones and data entry.
- Provides information to Clinic callers according to the Clinic’s Policies and Procedures;
- Welcomes and greets patients/clients/visitors to the facility in a manner that is helpful and friendly;
- Determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s). Checks patients into the system. Checks patients out of the system;
- Responsible for collection of patient balances, co-pays, co-insurance, etc.
- Schedules patient per complicated orders based on multiple patient visits;
- When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.
- Adheres to all Clinic policies on safety and security
- Must exercise utmost diplomacy and tact to provide excellent service for patients;
- Practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
- Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 38 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Occupational Medicine
- Pain Medicine
- Psychiatry
Schedule:
- 4x10
- Day shift
- No nights
- No weekends
Work Location: In person
Salary : $18 - $21