What are the responsibilities and job description for the Customer Services Attendant (Electronics Technician) position at Indiana University Bloomington?
Job Summary
The Customer Services Attendant is responsible for providing exceptional customer service to members of our community who park in various garage facilities on campus. This position is highly visible and requires strong interpersonal skills and the ability to remain professional in all situations.
Department-Specific Responsibilities
- Troubleshoots and resolves visitors or permit holder issues in garage facilities at exit lanes, entry lanes, or the Automatic Pay Station (APS) machines
- Issues electronic billings to customers when equipment issues cannot be resolved, or the customer is unable to make payment
- Serves as basic technical support of equipment in garage locations and immediately report unresolved equipment issues to PTS equipment support team or supervisor
- Provides guidance and solutions to the vendor managing overflow customer calls as necessary
- Serves customers of large special events on campus as necessary
General Responsibilities
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
WORK EXPERIENCE
Preferred
LICENSES AND CERTIFICATES
Required
SKILLS
Required
Working Conditions / Demands
This role requires the ability to remain in a stationary position as well as the ability to move about the workplace for long durations. It requires effective communication, the ability to operate machinery, tools, and controls. The role requires the ability to ascend / descend ladders / stairs, and to position one's self in low level positions, detect a variety of chemicals and / or gases. The role requires the ability to ascend to rooftops and move in tight spaces to perform and complete inspections. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Parking Services
IU Indianapolis Campus
Indianapolis, Indiana
Advertised Salary
34,424 per year based on experience.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including :
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level : Foundational
FLSA : Nonexempt
Job Function : Engineering, Trades & Facility
Job Family : Engineering
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.See Indiana University Notice of Non-Discrimination here which includes contact information.
Salary : $34,424
