Customer Services Attendant (Electronics Technician)

PARKING SERVICES (IA-PARK-IUINA)

IU Indianapolis Parking and Transportation Services is a division of Auxiliary Services on the IUI campus. We are committed to providing customer focused parking and transportation solutions that support the needs of students, employees and visitors. Our primary goal is to provide an exceptional customer experience to those we serve.

We are committed to being a welcoming campus community. Successful candidates will seek to understand different perspectives and cultures, can actively contribute to a work climate where differences are valued and supported, and are sensitive to cultural norms, expectations and ways of communicating.

Our Mission

We are committed to customer focused solutions that support the needs of our community through staff development, innovation and sustainability.

Our Values

Passion

Relationships

Integrity

Diligence

Engagement

The Customer Services Attendant is responsible for providing exceptional customer service to members of our community who park in various garage facilities on campus. This position is highly visible and requires strong interpersonal skills and the ability to remain professional in all situations.

Department-Specific Responsibilities

• Troubleshoots and resolves visitors or permit holder issues in garage facilities at exit lanes, entry lanes, or the Automatic Pay Station (APS) machines
• Issues electronic billings to customers when equipment issues cannot be resolved, or the customer is unable to make payment
• Serves as basic technical support of equipment in garage locations and immediately report unresolved equipment issues to PTS equipment support team or supervisor
• Provides guidance and solutions to the vendor managing overflow customer calls as necessary
• Serves customers of large special events on campus as necessary
  
  

General Responsibilities

• Performs minor technical work, maintains electronic equipment
• Performs preventive maintenance, makes minor repairs and performs upgrades to various systems in order to maintain optimal performance, reliability, and accuracy of the data produced by instrumentation
• Assists customers with tech support
• Maintains service and repair records for all applicable equipment
• Reports higher level issues to higher level technicians
• Keeps up with the latest technology; makes informed recommendations to leadership
• Provides customer service to visitors
  
  

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (HSED or GED)
  
  

Preferred

WORK EXPERIENCE

• Experience of electronics design, modification, troubleshooting, and repair
  
  

LICENSES AND CERTIFICATES

Required

• Valid driver's license and ability to be insured by Indiana University upon date of hire
  
  

Skills

Required

• Proficient in written and verbal communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable
• Quickly troubleshoots and resolves problems
• Ability to work in a safe and efficient manner
• Ability to clearly express instructions and procedures in written form.
• Demonstrates customer service skills
• Friendly and service-oriented
  
  

This role requires the ability to remain in a stationary position as well as the ability to move about the workplace for long durations. It requires effective communication, the ability to operate machinery, tools, and controls. The role requires the ability to ascend/descend ladders/stairs, and to position one's self in low level positions, detect a variety of chemicals and/or gases. The role requires the ability to ascend to rooftops and move in tight spaces to perform and complete inspections. The person in this role must be able to perform the essential functions with or without an accommodation.

Parking Services

IU Indianapolis Campus

Indianapolis, Indiana

$34,424 per year based on experience.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)
  
  

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Foundational

FLSA: Nonexempt

Job Function: Engineering, Trades & Facility

Job Family: Engineering

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Telephone: 812-856-1234