What are the responsibilities and job description for the Hotel Front Desk Agent (Front Desk Coordinator), IU Dining and Hospitality position at Indiana University Bloomington?
Job Summary
Department Specific Responsibilities
- Acts as guest services leader at the front desk for any guest issue and works to anticipate future problems or requests.
- In the absence of a manager, they may provide guidance to part-time and student staff.
- Will fulfill duties as assigned from their direct supervisor.
- Performs the functions of a front desk agent-check in / check out guests, answer telephones, make reservations, and provide information to guests.
- Resolves guest issues negatively affecting the guests stay and overall impression of IU.
- Ensure sthat all guests are assisted in a timely and friendly manner, and coordinate breaks to ensure proper coverage is maintained to assist guests.
- Corresponds with guests and prospective guests through various electronic correspondence channels.
- Applies Payments, handles credit card and cash payments, and posts charges to guest folios.
- Responsible for cross promotion of IMU Dining Facilities.
General Responsibilities
Qualifications
EDUCATION
Required
WORK EXPERIENCE
Preferred
SKILLS
Required
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. Must be able to lift between 20-40 pounds.
Work Location
Bloomington, Indiana
Advertised Salary
15.30 per hour
Work Hours
Variable schedule (7AM-3PM or 3PM-11PM) based on business volume and operational needs, including evenings and weekends.
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including :
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level : Foundational
FLSA : Nonexempt
Job Function : Operations
Job Family : Hospitality
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.
Salary : $15
