What are the responsibilities and job description for the IT Manager (IT User Support Specialist) position at Indiana University Bloomington?
Job Summary
Department-Specific Responsibilities
- Assists the IT Leader in carrying out existing programs / initiatives and enables them to support expansion of current programs and pursue new opportunities.
- Provides guidance, feedback, and leadership of IT support staff and / or hourly staff in day-to-day center operations.
- Develops strategies to effectively communicate and collaborate with a diverse set of stakeholders.
- Leads staff in the creating and maintaining of documentation such as standard operating procedures and job aids.
- Applies project management principles to enable subject matter experts to focus on IT-related functions.
- Responsible for the planning and implementation of IT project(s), often involving university staff from different teams and external partners on interrelated project tasks.
- Designs, creates, executes, and manages project work plans and work-flow documents; establishes project timelines and revises as appropriate to meet changing needs and requirements.
- Manages budgets and monitors progress of projects to ensure that quality and cost constraints are met.
- Responsible for reporting and documenting project milestones to share with leaders, stakeholders, and / or project partners.
- Researches and stays up-to-date with IT management, support, and security best practices, approaches, and trends.
General Responsibilities
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
WORK EXPERIENCE
Required
SKILLS
Required
Working Conditions / Demands
This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana
Advertised Salary
73,000 per year
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including :
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level : Advanced
FLSA : Exempt
Job Function : Information Technology
Job Family : IT User Support
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.
Salary : $73,000
