What are the responsibilities and job description for the Patient Services Representative/Spanish Interpreter (Clinic Coordinator) position at Indiana University Bloomington?

Job Summary

Department-Specific Responsibilities

Meets and greets patients
Provides Spanish interpreting services
Collects payment for services rendered and collection of insurance data
Schedules patient appointments
Triages ocular emergencies and coordinates care
Interprets insurance authorizations appropriately to determine patient due amounts and applies insurance benefits to patient account
Collects and updates patient demographic information and insurance information
Responds to patient billing questions

General Responsibilities

Schedules patient appointments to allow for effective treatment and patient care

Ensures proper staff resources are available to accommodate patient load

Answers phones and provides office information

Ensures compliance with appropriate policies, procedures and regulations in clinics

Manages triage, complaints, and queries from patients and students and escalates issues when needed

Accepts payments, enters coding on patient accounts, processes billing, and assists with billing inquiries and discrepancies

Applies insurance benefits and authorizations appropriately to patient accounts to determine patient due amounts

Reconciles daily deposits and conducts closing procedures

Places prescription orders

Assists in clinic with other tasks as needed

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

High School Diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

1 year of medical office or related experience

Preferred

1 year of experience as a Spanish interpreter strongly desired

LICENSE AND CERTIFICATES

Preferred

Medical Translation Certification or equivalent within 1 year from date of hire

SKILLS

Required

Proficient communication skills

Maintains a high degree of professionalism

Demonstrated time management and priority setting skills

Demonstrates a high commitment to quality

Possesses flexibility to work in a fast paced, dynamic environment

Highly thorough and dependable

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including :

Comprehensive medical and dental insurance

Health savings account with generous IU contributions

Healthcare and dependent care flexible spending accounts

Basic group life insurance paid by IU

Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance

Base retirement plan with generous IU contributions, subject to vesting

Voluntary supplemental retirement plan options

Tuition subsidy for employees and family members taking IU courses

10 paid holidays plus a paid winter break each year

Generous paid time off plans

Paid leave for new parents and IU-sponsored volunteer events

Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level : Intermediate

FLSA : Nonexempt

Job Function : Health Services

Job Family : Clinic Operations

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11 : 59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

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Patient Services Representative/Spanish Interpreter (Clinic Coordinator)

What are the responsibilities and job description for the Patient Services Representative/Spanish Interpreter (Clinic Coordinator) position at Indiana University Bloomington?

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