Patient Services Representative

Join Shalom Health Care Center and be part of a mission-driven team committed to making a real impact in the lives of underserved and vulnerable populations in Central Indiana. Here you will have the opportunity to work in a collaborative, diverse, and inclusive environment where your contributions directly contribute to improving public health and addressing health care disparities.

We are deeply connected to our local community, providing you with the opportunity to build meaningful relationships and contribute to community well-being. You will work closely with colleagues, community partners, and volunteers to improve health care for all.

You will grow professionally, take on leadership roles, and enjoy a supportive work-life balance in an organization that prioritizes diversity and inclusivity. Join us in our mission of providing quality health care that is patient-centered, affordable, and accessible for all in our community.

POSITION SUMMARY: The PSR plays a pivotal role as the patient’s primary point of contact, responsible for delivering exceptional customer service to patients and visitors. The core duties involve managing reception, scheduling appointments, accurately inputting data into billing systems, and ensuring compliance with administrative requirements. This role requires efficient handling of patient financial arrangements, addressing inquiries, and maintaining meticulous records. Additionally, the PSR assists in financial counseling by aiding in sliding fee scale applications, verifying insurance eligibility, and updating patient records.

Essential Duties:

Front Desk

1. Greet patients and visitors at reception area and offer appropriate assistance.

2. Check in patients by verifying patient demographics and registration forms are correct.

3. Confirm patient’s financial arrangements and ensure required documentation is in patient’s chart.

4. Interpret insurance verification and update insurance, as needed.

5. Ensure sliding fee discount information is accurately calculated and entered into the system.

6. Ensure that all program forms are completed.

7. Collect copayments, prepayments, and balance payments; enter information into billing software.

8. Be sensitive to patient needs and be able to deescalate challenging patient situations.

9. Answer incoming telephone calls by third ring, direct caller appropriately, and respond to all messages in a timely manner.

10. Schedule appointments or assist patients with rescheduling appointments if they arrive late or are unable to be seen. Schedule financial counseling (FC) appointment 30 minutes before medical appointments, if necessary.

11. Contact patients to confirm appointments and document results according to current practices. Follow up on no-show appointments by creating a telephone encounter to follow up with patients.

12. Create action notes for patients who don’t schedule at checkout and follow up on action notes daily.

13. Scan patient registration and other forms into eCW in a timely manner.

14. Retrieve cash box at opening, verify correct starting amount, and close cash drawer at end of day.

Financial Counseling

1. Interview new patients and families; request and obtain necessary and appropriate information.

2. Verify patient demographic information and patient insurance eligibility; update EMR system, as needed.

3. Complete presumptive eligibility for patients eligible to apply. Enter presumptive eligibility Sliding Fee Scale into EMR.

4. Confirm patient’s financial arrangements and correctly interpret insurance verification.

Education and Qualification Requirements:

• High school diploma or equivalent

• Six (6) months’ front office medical training, preferred

• One (1) year of front office medical experience, preferred

• Previous experience with electronic medical records (EMR), e.g., eClinicalWorks (eCW), preferred

• Bilingual – English/Spanish, preferred

To prioritize the health and safety of our employees, patients, and our community, and to mitigate the risk of COVID-19 transmission and influenza outbreaks, it is a mandatory condition of employment for all staff to receive both COVID-19 vaccinations and annual flu shots. Compliance with these vaccination requirements is essential to maintain a safe and healthy working environment and to fulfill our commitment to public health. Proof of vaccination status or valid medical or religious exemptions must be provided at time of hire and regularly updated. These measures are in accordance with our organization’s commitment to the well-being of our community and the best practices recommended by public health authorities.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Free flu shots
• Free parking
• Health insurance
• Life insurance
• Paid jury duty
• Paid orientation
• Paid sick time
• Paid time off
• Pet insurance
• Referral program
• Retirement plan
• Vision insurance

Medical Specialty:

• Ob/Gyn
• Pediatrics
• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• front office medical: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Indianapolis, IN 46222 (Required)

Ability to Relocate:

• Indianapolis, IN 46222: Relocate before starting work (Required)

Work Location: In person