What are the responsibilities and job description for the Patient Services Representative position at UnitedHealth Group?
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.
The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.
Come make an impact on the communities we serve as you help us advance health equity on a global scale.
As a Patient Service Representative, you will be working in a collaborative office environment alongside other medical professionals.
Key Responsibilities:
- Greet patients as they arrive and manage wait time.
- Assist patients with intake processes including copying required documents.
- Collect co-payments, co-insurance and deductibles and issues receipts.
- Manage cashier box and daily deposits according to company policies.
- Process walk-in patients and visitors.
- Answer phones and schedule appointments.
- Manage medical records (maintains, files/scans, prepares for schedule).
- Ensure all correspondence is scanned and/or filed in timely manner.
- Process requests for medical records release and maintain appropriate logs, etc.
- Perform all other related duties as assigned.
What We Offer:
- Competitive base pay.
- A full and comprehensive benefit program.
- Performance rewards.
- A management team who demonstrates their commitment to your success.
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
- Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
- 401(k) Savings Plan, Employee Stock Purchase Plan.
- Education Reimbursement.
- Employee Discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
Required Qualifications:
- High School Diploma/GED (or higher).
- 1 years of experience in a healthcare setting.
- Advanced level of proficiency with Microsoft Office (Word, Excel, Outlook, etc.).
Preferred Qualifications:
- 1 years working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records.
- Knowledge of EMR software.
- Experience working with medical insurance.
- Knowledge of medical terminology.
