Dean of Students (Student Services Leader)

ACADEMIC AFFAIRS (EA-ACAD-IUEAA)

Indiana University East , a regional campus of Indiana University, offers residents of eastern Indiana, western Ohio, and beyond a broad range of bachelor's degrees and selected master's degrees and certificates through its traditional main campus in Richmond, off-campus sites, and online program options.

Indiana University East values a diversity of backgrounds, experiences, and intellectual perspectives among its faculty, staff, and students. The campus is dedicated to being a strong partner in enhancing the educational, cultural, and economic development of the region it serves through community and civic engagement. Learn more about IU East.

Department-Specific Responsibilities

• Provides strategic leadership and oversight of programs and services that support student success, engagement, and well-being.
• Responsible for fostering a vibrant, inclusive campus culture through the management of areas such as campus life, counseling services, and academic advising.
• Collaborates closely with campus departments to enhance the overall student experience and ensure alignment with the institution's mission and goals.
• Reports to the Chancellor.
• Provides leadership and direction for various and distinct functional areas in Student Affairs and supervise both professional and student staff. Areas directly supervised include: Campus Life, Academic Advising, Accessibility Services, Counseling Services, Basic Needs and the Writing Center. Conduct a variety of personnel actions including, but not limited to hiring, promotion, performance management, and dismissal.
• Guides students seeking to pursue academic or non-academic grievances, review student conduct cases and determine discipline as necessary, and act as a liaison between students and various campus offices when appropriate.
• Oversees the academic probation/suspension and tuition appeals processes.
• Participate in decisions regarding satisfactory academic progress for students.
• Serves as Chair of IU East's Behavioral Consultation Team. Work collaboratively with the Title IX Office, the IU East Police Department and the Director of Behavioral Health. Acts as advisor to executive committees; serve on various university committees, communities of practice, and task forces related to student support.
• Collaborates with the Executive Vice Chancellor for Academic Affairs, Executive Director of Enrollment Services and faculty on initiatives focused on student success. Participates in developing innovative ways to provide support as needed to students in online programs offered through IU East and through IU Online.
• Works collaboratively with other student support leaders across departments in recommending standards, best practices, and related policies/procedures.
  
  

General Responsibilities

• Contributes on senior leadership teams to formulate strategic planning and the highest-level operational objectives for student services areas.
• Establishes long-term business plans and long-term strategic objectives.
• Directs leadership staff who provide supervision to student services teams.
• Responsible for escalated operational issues, including human resources and/or people management situations.
• Drives innovation and excellence within the area of student services; reviews and creates policies and procedures.
• Determines overall budget for student services teams; reviews and approves financial proposals from direct reporting leaders; has significant fiscal responsibilities that require frequent interaction with executive leaders.
• Provides expertise and identifies grant and/or funding opportunities; develops business relationships across the university and externally.
• Stays up-to-date on new student services standards, technologies, policies, and procedures and works collaboratively with other student services leaders across departments and/or campuses in determining standards, best practices, and related policies/procedures; ensures the adoption and implementation by direct reporting leaders.
  
  

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in law, public health, public affairs, counseling, social work, or related field
  
  

Preferred

• Master's degree in higher education student affairs or related field
  
  

Required

WORK EXPERIENCE

• 5 years in student programs, higher education student affairs, or related field
• 3 years of management experience in relevant field
  
  

Preferred

• Experience with providing student support services in an online environment
  
  

Skills

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Excellent organizational skills
• Excellent collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Demonstrates excellent judgment and decision making skills
• Effective conflict management skills
• Builds and manages effective teams
• Effective leadership skills
• Ability to represent the company with external constituents
• Ability to drive multiple projects to successful completion
• Demonstrates ability to maintain confidential information
• Demonstrates customer service skills
• Possesses flexibility to work in a fast paced, dynamic environment
• Commitment to working with people from diverse backgrounds and commitment to cultural competency
• Ability to build strong partnerships with students and other university departments
  
  

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

IU East Campus

This is an in-person position

Richmond, Indiana

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)
  
  

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Strategic

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Request Support

Telephone: 812-856-1234