RCS Manager- Specialty Scheduling

Job Info

Indiana University Health is unlike any other healthcare system, and we are looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the nation's healthiest states.

This is a hybrid role reporting to our Shadeland Ave office.

This position is responsible for Managing call center operations for one of our Specialty Scheduling Teams. This role provides departmental administrative decision making, leadership, and strategic planning, including the efficient and productive use of personnel and other financial resources. Ensures high quality standardized work processes that result in consistent outcomes that compare favorably with relevant national benchmarks. The incumbent must possess strong subject matter expertise and leadership to support a diverse and complex operating environment and span of control.

As part of an award-winning hospital system, our part-time and full-time team members have access to a comprehensive benefits package, which includes, Competitive pay, Development opportunities, Tuition reimbursement, Matching 401k, Paid medical leave, and health, dental and vision insurance.

Key Responsibilities:

• Leadership and Management: Manager and lead a remote team, providing training, support, and development opportunities to foster a patient-centered culture through a hybrid remote work environment.
• Operational Oversight: Ensure all scheduling processes are completed accurately and efficiently, prioritizing patient preference and satisfaction.
• Customer Service Excellence: Maintain and promote high standards of customer service, addressing patient concerns promptly and ensuring a positive experience for every patient.
• Patient Experience: Implement strategies to enhance the patient experience.
• Problem Solving: Address and resolve any issues that arise during the scheduling process, using strong critical thinking skills to ensure smooth operations.
• Strong Communication: Facilitate clear and effective communication between patients, Scheduling staff, and other healthcare professionals.
• Team Member Experience: Foster a collaborative work environment that prioritizes teamwork and synergy, ensuring staff feel valued and supported as they work together to achieve common goals.
• Compliance and Quality Assurance: Ensure compliance with hospital policies, regulations, and quality standards, with a focus on patient safety and satisfaction.
• Staffing schedules: Develop and manage staff schedules to ensure adequate coverage and optimal staffing levels, ensuring that patient needs are always met.