Building Services Supervisor (Building Services Leader)

CAMPUS FACILITY SERVICE GENERA (IN-CFSG-IUINA)

Campus Facility Services (CFS) is proud to provide all Indiana University Indianapolis students, faculty, staff, and visitors with a high-quality physical environment. We provide maintenance, grounds and custodial services for more than 70 buildings and parking garages and over 300 acres of lawns, trees, plantings, sidewalks and parking lots. The department is also a frequent partner with IU Capital Projects on campus renovation projects and new construction initiatives.

Our Mission - Campus Facility Services - People serving the campus community and caring for the physical environment in support of the Indiana University Indianapolis mission.

Our Vision - Earning customer trust through caring, connected, and competent service professionals.

For information about the department, please visit: Campus Facility Services.

Department-Specific Responsibilities

• Mentors, coaches, trains, and develops employees.
• Leads, supervises, manages, counsels, recognizes/appreciates, and determines corrective action for assigned employees.
• Administers performance evaluations/communications and conducts regular meetings with all employees across multiple shifts.
• Identifies cleaning needs through consistent, daily facility tours, and inspections to ensure baseline and requested services are being met.
• Tours assigned work areas with each employee at least weekly, or more often if needed, to inspect and address concerns.
• Determines, records, and addresses deficiencies appropriately and in a timely manner.
• Evaluates overall cleaning inspections metrics to assess and resolve performance issues.
• Creates and implements a project calendar to address reoccurring and emergent building issues.
• Regularly communicates and coordinates with key customers in assigned facilities, including but not limited to, building occupants, zone maintenance managers, directors/facility leaders, and other CFS (Campus Facility Services) and external contacts to ensure all projects, events, and/or activities are well organized and clearly defined.
• Reviews and analyzes costs associated with cleaning needs, then addresses budgetary constraints related to projects.
• Makes recommendations regarding the planning, development, and organization of cleaning projects and contracts.
• In conjunction with the directors/facility leaders, develops and implements training programs for front line cleaning staff.
• Monitors and maintains appropriate inventory levels and equipment/asset condition through regular physical inspections and required documentation.
• Participates in CFS (Campus Facilities Services) departmental initiates as offered or requested to promote increased efficiency, communication, work processes, etc. to help the department reach its goals and objectives.
• Makes recommendations in regard to the creation of policies and procedures to campus support functions and related issues.
• Communicates and implements Indiana University and departmental practices, policies, and procedures.
• Participates in an on-call rotation to provide supervisory level support and cover emergencies on campus.
• Performs other duties as assigned.
  
  

General Responsibilities

• Provides day-to-day operational management of Custodial staff.
• Establishes short-term operational objectives.
• Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.
• Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.
• Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
• Provides direct supervision and oversight of assigned staff and activities; impacts, and is held accountable for, the performance of team and/or assigned staff.
• Ensures and provides training to assigned staff to improve building services; researches and identifies development opportunities for assigned staff.
• Researches and stays up-to-date on new industry building services standards, best practices, and emerging technology; keeps next-level leader(s) informed of trends as well as significant problems.
  
  

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in business, inventory management, controls, facilities management, or related field.
  
  

Required

WORK EXPERIENCE

• 2 years in business, inventory management, controls, facilities management, or related field.
  
  

LICENSES AND CERTIFICATES

Required

• Valid driver's license with the ability to be insured by Indiana University upon date of hire.
  
  

Skills

Required

• Ability to work in a safe and efficient manner.
• Strong verbal communication and listening skills.
• Proficient communication skills.
• Effective leadership skills.
• Demonstrates problem solving skills.
• Demonstrates a high commitment to quality.
• Ability to simultaneously handle multiple priorities.
• Understanding of budgets and budgeting process.
• Knowledge and understanding of Microsoft Office programs such as Word, Excel, Outlook, etc.
• Ability to successfully complete required training programs.
  
  

This role regularly requires the ability to effectively communicate and to handle equipment. This role frequently requires the ability to remain stationary and ascend/descend ladders/stairs. This role requires the ability to move objects weighing up to 25 pounds. The role requires the ability to detect items in close proximity as well as far away; discern between colors; detect objects in peripheral space of self; discern items in detail; and to have good depth perception. The person in this role must be able to perform the essential functions with or without an accommodation.

$50,000 - $51,260.04 per year

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)
  
  

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Operational

FLSA: Exempt

Job Function: Engineering, Trades & Facility

Job Family: Custodial

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This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Telephone: 812-856-1234