Associate Director, Admissions

Summary of Position: The Associate Director, Admissions will be responsible for understanding all aspects of the admissions/evaluation processes. Lead and direct admissions team and manage admissions processes including workload, statistics and troubleshooting evaluation issues. Ensure a highly accurate process and timely turnaround of admission decisions.

Duties and Responsibilities

• Lead the Admissions team including coordinating and appropriately distributing workload
  • Monitor, supervise, mentor and maintain constant contact with team (via email, virtual meetings, one-on-one meetings, and phone calls)
• Create a performance management culture where employees are performing at the highest levels possible
  • Coach and provide development opportunities
• Proficient in all policies and procedures related to the admissions/evaluation area
  • Be able to answer questions and troubleshoot any issues/problems
  • Develop, review, and maintain written policies to ensure evaluation consistency
• Create and maintain relationships across National & Global units to represent admission team, serve as point person for the operational side of admissions
• Learn and understand all aspects of the university student information system, CRM, and document imaging system concerning the admission/evaluation areas including communications management, degree audit, use of saved lists, reporting tools, queries, file and field structure, and the comprehensive student application system
• Work together with AVP and other Associate Directors to strategize, plan and execute best practices for operational policy and procedure and staff development in the Enrollment Operations and Student Services area

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Bachelor degree required; master's preferred

Experience

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Previous experience in higher education preferred

Required Skills

• Proficient in software technology including Access, Microsoft Office Suite, student SIS systems, CRM, document imaging
• Ability to lead, manage, coach and develop personnel in various areas of responsibility
• Excellent written, oral, and interpersonal communication skills for relating effectively with constituents of the University
• Work with high levels of accuracy and attention to detail
• Ability to work without supervision and be a self-starter
• Strong organizational skills

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.