Student Care Specialist (Part-time)

Summary of Position: The Student Care Specialist supports the mission of the Registrar's Office by providing exceptional customer service to students, parents, faculty, and staff in Registration & Academic Services (RAS). This role involves managing essential processes such as petitions, withdrawals, add/drops, and other academic record functions while maintaining a welcoming and professional presence at the front desk.

Duties and Responsibilities

• Serve as a hard-working and integral member of the Registrar's Office
• Serve as a front-line specialist and provide high-level customer service while maintaining a professional demeanor
• Understand, facilitate, and communicate university policies to students, parents, faculty, and staff
• Assist students, faculty, and staff in processing and obtaining information regarding student registration and additional academic record forms
• Answer department phones and emails promptly and courteously
• Manage processes such as petitions, withdrawals, and add/drops
• Process forms and assist with document scanning
• Update and maintain accurate course section changes and manage related email communications
• Process student program changes, including adding or changing certificates/majors/minors
• Assist in maintaining accurate academic records by applying approved course substitutions and exceptions
• Assist with large events, including New Student Registrations, Graduations, and other programs
• Provide graduate information to graduating students and other departments as needed
• Assist in the certifying process to ensure that graduates have fulfilled all requirements prior to receiving degrees
• Maintain procedure manuals for related areas of responsibility
• Assist with creating more efficient and effective processes within the Registrar's Office
• Perform other duties as assigned by the Assistant Director and the University Registrar

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• High school diploma
• Some college preferred

Experience

• Ability in Microsoft Office (Outlook, PowerPoint, Word)
• Experience with Power Bi, Access, Excel, Querying information, and SharePoint are not required but preferred
• Demonstrated ability to work effectively with individuals from diverse communities and cultures

Required Skills

• Strong Christian commitment and adherence to the standards outlined in the IWU Community Lifestyle Statement
• High level of customer service skills through written and verbal communication
• Computer knowledge and skills with experience in Microsoft Office
• Organizational skills with the ability to manage several tasks simultaneously, prioritize projects, and manage resources
• Excellent oral and written communication skills
• Attention to detail and accuracy skills
• Ability to work independently or in a team environment
• Ability to respond promptly to requests and calls
• Ability to work in a busy environment with numerous interruptions
• Ability to evaluate and troubleshoot

Diversity Statement

IWU commits to create a community that reflects kingdom diversity. We will foster an intentional environment that exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member’s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.