Customer Service Representative

Sirna & Sons Produce is a fourth-generation, family-run, wholesale food distributor. In our 81 years of service we have continually provided premium produce, competitive pricing, and superior service. We are proud to bring you the finest quality products from growers across the nation, around the world and locally. We’re more than just produce, need dairy? We have it! Last minute catering, no problem. Our in house produce processing facility, Christine’s Cuts, we got you covered. We distribute our fresh arrivals 6 days a week to restaurants, hotels, country clubs, schools and institutions throughout Ohio, Central Pennsylvania and Northern West Virginia. You can count on us to provide nothing less than fresh! Our business, like yours, depends on delivering the very best and since 1939, Sirna & Sons Produce has been doing just that.

Essential Functions:

• Answer calls professionally
• Respond to customer inquires
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customers with product and service information
• Process orders and forms
• Identify and escalate priority issues
• Take orders by obtaining and verifying information
• Sell additional products by recognizing opportunities to upsell accounts; explaining latest items or featured product.
• Complete call logs

Compensation:

• $16.00/hour

Schedule:

• Tuesday – Friday and Sunday (off on Mondays and Saturdays)
• 10:00am – 6:00pm

Competencies, Education, and Skills:

• Excellent verbal and written communication skills
• Strong listening skills
• Influencing and negotiation skills
• Problem solving skills
• Organized and attention-to-detail approach
• High school diploma or GED equivalent
• At least 3 years successful related sales experience with an understanding and knowledge of produce food service or retail related products (as assigned).
• Proficient PC skills in Microsoft Office and common E-Mail systems

Physical Demands:

• Lift and carry up to 25 pounds occasionally
• Stand or sit for long periods of time
• Work in cold and wet cooler conditions for short periods of time

Benefits:

• Health & Welfare Benefits (medical and life coverage)
• Paid Time Off
• Holidays
• 401(k) with Company Match
• Weekly Pay
• Career Advancement Opportunities

All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.