What are the responsibilities and job description for the Customer Service Representative position at Roto-Rooter Plumbing & Drain Service?
We are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team. As a key member of our customer-facing department, the successful candidate will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, and in-person interactions. The ideal candidate will possess strong customer service skills, a positive attitude, and a passion for delivering high-quality results.
Duties:
- Respond to customer inquiries and resolve issues promptly and professionally
- Utilize excellent phone etiquette and communication skills to handle customer calls
- Analyze customer needs and provide tailored solutions to meet their expectations
- Perform data entry tasks accurately and efficiently
- Provide multilingual support to customers, with fluency in multiple languages
- Maintain accurate records and reports of customer interactions
- Collaborate with other team members to resolve complex customer issues
Experience:
- Minimum of 1 year of experience in customer service or a related field
- Proven track record of delivering exceptional customer service
- Experience with data entry and customer-facing software
- Strong analytical skills to identify and resolve customer issues
- Ability to work in a fast-paced environment and adapt to changing priorities
Skills:
- Excellent communication and customer service skills
- Strong phone etiquette and ability to handle high-volume call centers
- Proficiency in English
- Ability to analyze customer needs and provide tailored solutions
- Experience with data entry and customer-facing software
- Strong communication skills to effectively communicate with customers
- Bilingual or multilingual proficiency, with fluency in multiple languages would be helpful, but not required
- Ability to work independently and as part of a team
Hours:
12:30 p.m. to 9 p.m. OR 2:30 p.m. to 11 p.m. Mon – Fri
7 a.m. to 4:30 p.m. OR 10 a.m. to 6:30 p.m. Saturday and Sunday
EEO:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $18 - $19
