What are the responsibilities and job description for the Branch Operations Supervisor - Phoenix position at Indie Campers?
THE ROLE
We’re looking for a travel enthusiast with a passion for guest service for our depot in Phoenix International Airport - Phoenix. You’ll be the face of our company, reporting directly to the East Coast - Operations Area Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.
WHAT WILL YOU WORK ON?
- Guarantee all incoming rentals, perform and organise check-ins and check-outs, and coordinate the team’s activities;
- Handle customer complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
- Training, supervising, and coaching your team (1 to 3 people);
- Preparing and cleaning our campervans, monitor maintenance and repairing needs;
- Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition;
- Source and establish a network of vendors and external partners to assist your depot operations;
- Control workforce scheduling according to the activities, manage and report inventory, and stock;
- Assisting in reselling campervans, preparing and presenting them on-site to prospective and final buyers.
WHO ARE WE LOOKING FOR?
- You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
- 1 years of experience in a team management/lead/supervisory role;
- You have a valid driver's license and feel confident enough to drive a campervan (mandatory);
- You’re available to work rotating shifts, including weekends and public holidays;
- You’re a responsible person who takes their work seriously and can be relied upon.
THE INDIE COMMITMENT!
- Being part of a young, fast-growing and innovative company where you make a difference;
- Career development opportunities in Field Operations or transitioning to an HQ role;
- Continuous training and coaching to develop the skills that matter to you;
- Compensation package that includes additional monthly variable salary, according to your performance and results, as well as a Referral Bonus Program;
- Free Road Trips, so you can experience 1st hand trips around the US, Oceania and Europe.
Are you ready to Go Indie?
Job Type: Full-time
Pay: From $18.30 per hour
Benefits:
- Employee discount
- Flexible schedule
Compensation Package:
- Bonus opportunities
- Hourly pay
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $18
