2nd Line NOC Engineer. Denver, USA

Indigo is recruiting an enthusiastic 2nd Line Subsea Cable NOC engineer to join their global network monitoring team in Denver. The role involves reactive and proactive action on alarms as wells as performance analysis and will be a 24x7, 10 hours shift pattern, in 4 days on/3 days off scheme. This position is for the Sun-Wed 10pm-8am shift.

The successful candidate must have a desire to work in a cutting-edge network monitoring team where no two days will be the same. They will work to advance processes and support innovation to provide a truly best in class service to one of the highest profile organizations in the world.

Key Responsibilities

• Monitor and manage the response to alarms prioritizing severity and perform troubleshooting through to remediation or escalation
• Raise, update, and follow up trouble tickets
• Engage Senior Engineers, field services and third parties whenever necessary and coordinate spares replacement and evasive manoeuvres
• Keep the management team up to date regarding critical faults and take part in Route Cause Analysis meetings
• Proactively analyse data from Network Monitoring Tools and determine best course of action to help prevent faults from happening
• Create or update internal documentation regarding actions taken to sort specific case scenarios so that information can be shared among the team
• Respect customer SLAs
  
  

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Skills/Knowledge/Qualifications

• Experience with network monitoring tools
• Familiar with ticketing systems and tickets workflow
• Ideally a minimum of 3 years’ experience in a NOC environment supporting subsea, enterprise or ISP networks
• OPTICAL EXPERIENCE IS A MUST
• Strong knowledge of routers, switches, and firewalls
• Strong knowledge of transmission equipment
• Any industry certification is desirable (CCNA, CCNP, JNCIA, etc)
• Knowledge and experience with optical networks
• Must have outstanding communication and presentation skills
• Ability to build and maintain good working relationships with colleagues and customers
• Be able to deliver excellent customer service
  
  

Technical Requirements

Experience in one or more of the following technologies:

• DWDM experience (exposure to Ciena 6500)
• Knowledge of Alcatel ASN - SN10
• Strong understanding of an AIS system
• Knowledge or experience troubleshooting or managing Subsea Networks (Desirable)
• Cisco (routers, switches, and firewalls)
• HP (routers and switches)
• Office 365
• Salesforce or similar ticketing system
• Ability to work under pressure and achieve tight SLAs
• Attention to detail
• Multitasking and able to prioritise workload
• Desire and motivation to learn and advance skill level across multiple technologies
• Excellent communication skills, both verbal and written English
• Ability to work unsupervised and to prioritize work
• Flexible and adjustable
• Able to build good relationships with customer and with other colleagues
• Problem solving mindset
  
  

, At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90 countries, we specialize in cutting-edge technologies like FTTH, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 37 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us. At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool comprising 22 nationalities. We celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.