1st Line NOC Engineer, Denver, CO.

Key Responsibilities

Indigo is recruiting for an enthusiastic 1st Line NOC engineer to join their global network monitoring team in Denver, Colorado. The role involves reactive and proactive action on alarms as wells as performance analysis on a 365x24x7, 12 hours shift pattern, 4 days on/4 days off rota:

• Monitor and manage the 1st line response to alarms, prioritizing severity and perform initially troubleshooting
• Raise, update, and follow up trouble tickets
• Engage 2nd lines, field services and third parties whenever necessary and coordinate spares replacement and evasive manoeuvres
• Keep the managing team up to date regarding critical faults and take part in Route Cause Analysis meetings
• Proactively analyse data from Network Monitoring Tools and determine best course of action to help prevent faults from happening
• Create or update internal documentation regarding actions taken to sort specific case scenarios so that information can be shared among the team
• Respect customer SLAs
  
  

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Competency: Skills/Knowledge/Qualifications

• Experience with network monitoring tools
• Familiar with ticketing systems and tickets workflow
• Ideally a minimum of 3 years’ experience in a NOC environment supporting enterprise or ISP networks
• Good knowledge of routing, switching, and firewalls
• Good knowledge of transmission equipment’s and technologies (Sonet, DWDM, etc)
• Knowledge and experience with optical networks
• Any industry certification is desirable (CCNA, CCNP, JNCIA, etc)
• Must have good communication and presentation skills
• Ability to build and maintain good working relationships with colleagues and customers
• Be able to deliver an excellent customer service
• Familiar with any other European language is an advantage
  
  

Technical Requirements

Experience in one or more of the following technologies:

• DWDM experience (exposure to Ciena 6500)
• Good understanding of an AIS system
• Experience with Cisco and Fortinet equipment’s
• Good understand of Office 365
• Exposure to Salesforce is desirable but not essential
• Ability to work under pressure
• Attention to detail
• Be multitasking and able prioritise workload
• Desire and motivation to learn and ability to advance skill level
• Excellent communication skills, both verbal and written English
• Ability to work unsupervised and to prioritize work
• Flexible and adjustable
• Able to build good relationships with customer and with other colleagues
• Problem solving mindset
  
  

, At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90 countries, we specialize in cutting-edge technologies like FTTH, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 37 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us. At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool comprising 22 nationalities. We celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.