Property Operations Specialist

Position Summary: 

Indio Management seeks a strategic, analytical, and customer-oriented Property Operations Specialist to join our team. The Property Operations Specialist works closely with the Regional Operations Manager, Senior Vice President of Operations and Regional Vice Presidents to improve operational efficiencies. The Property Operations Specialist handles various tasks associated with day-to-day operations of Multi-Family Management Company, responding to support tickets, maintaining data in systems and answering procedural questions promptly. 

Essential Functions: 

• Assist with company-wide projects, property support, troubleshooting, audit, marketing projects, and other projects as assigned by Regional Operation Manager. 
• This includes working with various upper management when projects are assigned.
• Helps support and ensure successful company initiatives and operational roll-outs as needed.
• Respond to site staff support needs via ticketing system.
• May assist with site inspections at the properties for collection of property information.
• Work closely with Indio Management contacts to resolve issues and ensure customer satisfaction. Track common user errors to identify training needed.
• Establish and build strong customer relationships that allow for communication and trust.
• Partner with Corporate Staff on special projects and ensuring timely roll out and execution of new initiatives. 
• Other duties as assigned.

Job Competencies: 

• Proficiency with Microsoft Office suites (Outlook, Word, Excel, PowerPoint, SharePoint).
• Experience in an administrative or customer support role or onsite property experience.

• Ability to problem-solve and troubleshoot user issues within the softwares.
• Ability to multi-task,  recognize and escalate issues as necessary
• Excellent written and verbal communication skills. 

Qualifications: 

• Solid customer service, communication, and analytical skillset.
• Familiar with property management software: ResMan, Avid, Yieldstar, Sight Plan 

Physical Demands/Work Environment: 

The physical demands and work environment characteristics described here represent those that an employee must meet to perform this job's essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical Demands: While performing the job duties, the incumbent is often required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee must often lift and move up to 50 pounds. The job's specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work Environment: The noise level in the work environment is usually moderate.  

What's IN it for you: 

• Medical, Dental, Vision Insurance
• 401K Company Match
• 3 weeks of Paid Time Off (PTO)
• 15 Paid Company Holidays