What are the responsibilities and job description for the Warehouse position at Individually Owned and Operated Ace Hardware Store?
[Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.
About Bates Ace Hardware:
The Bates location has been operating since 1921. The store has won numerous commendations from national Ace. In 1995, Bates Ace was named a 'Six-Star' winner, meaning the best Ace Hardware in it's region (East). In 1997 and 1999, the store received the honor yet again. Bates Ace received Home Center News, 2011 50 State All-Star award for the state of Georgia. In 2012, Bates Ace received the Ace 5 Star Platinum award for being a top performing store. Without a doubt, Bates Ace is continually striving to be the best.
General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
• Provide a positive representation of Bates Ace Hardware.
• Proactively assist customers in solving problems.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all warehouse pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers with personal, customized service based on the premise of amazing every customer, every time.
Store/Warehouse Operations
• Assist in creating a positive, professional and safe work environment.
• Receiving, and checking in of merchandise for the store.
• Report stock levels of bag goods, pavers, glass, pine straw and wheat straw.
• Daily maintenance, orderliness and cleanliness of the parking lot, stock room, basement and outdoor bag goods merchandise area.
• Operate forklift with proper training.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.
Other Essential Requirements
- Able to receive merchandise shipments twice a week at 3:30am, placing on carts for associates to stock shelves
- Assembly of grills, wheelbarrows, benches and other merchandise
- Able to drive van and box truck
- Valid driver's license, good driving record, nothing on record for past 3 years
- Able to pass a DOT certification physical
Education/Training
High School or GED equivalent.
Experience
Prior warehouse/receiving experience preferred.
Physical Demands
Standing, walking, lifting (up to 90lbs) and climbing.
