What are the responsibilities and job description for the Desktop Technician position at Indotronix Avani Group?
Position: Desktop Technician
Location: Groton, CT
Duration: 12 months contract
Pay rate $20/hr on w2 Mileage
Mon – Fri, 8am to 5pm
Non-Driving but may have to drive between sites
Job Responsibilities:
Computer hardware set up, basic hardware and software troubleshooting stills
Provides support for software, hardware and networking support for desktops, laptops and servers.
Provides maintenance and support on legacy products. Supports Core, server products.
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Salary : $19 - $20
