What are the responsibilities and job description for the Field Service Tech III position at Indotronix International Corporation?
Indotronix is seeking a Onsite Job - Field Service Technician III for a Job Opportunity in CA-San Diego
Job Description :
Provide on-site technical support for the end-user community.
Support consists of software and hardware installs, hardware moves, add or changes of hardware / software and maintenance.
PC refresh support consisting of imaging PCs, installing software and deploying to users.
Support of mobile devices iPhones and iPads.
Demonstrated customer service and technical knowledge gained from prior experience to resolve issues surrounding installation, usage, and training on software and / or hardware products. Follow all company's filed procedures and protocols.
Required Skill Set :
Basic understanding of networks Desktop / Laptop hardware repair
Experience with Microsoft AD Knowledge in Asset Management Excellent customer service skills Excellent communication skills -
both oral and written Ability to work well with others in a team environment.
Adheres to standards as defined in Standard Operating Procedures.
Proficient with a variety of MS Operating Systems : Win11 and Win 10.
Troubleshooting skills for applications running on MS Windows based platforms (Office M365, browsers, printers, etc).
Desired Skills Set :
Knowledge of ServiceNow - Requests, Incidents, and asset management
Education Qualification :
Associates degree
6 Years experience with High School or 3 Years experience with AA or 0 Years experience with BS / Associate's degree preferred
Indotronix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
