What are the responsibilities and job description for the Customer Service Representative- Avionics position at INDRA AIR TRAFFIC INC?
The Avionics Customer Service Representative manages customer interactions, tracking product repairs, and ensuring proper communication between the company and its clients. This role involves handling customer inquiries, assisting with sales orders, and maintaining customer-related documentation.
Duties and Responsibilities:
- Handle and document customer service calls, forwarding them to the appropriate personnel as needed.
- Track products sent in for repair and provide status reports to management (e.g., Statements of Work).
- Assist with configuring and reviewing sales orders and specifications.
- Provide technical support to both departmental personnel and customers when possible.
- Maintain and update the customer database.
- Monitor and report on customer contracts, complaints, and service issues.
- Distribute service bulletins and technical notes to relevant parties.
- Serve as a liaison between customers and the organization to maintain strong customer relationships.
- Assist Customer Service and department personnel as required.
- Participate in the Quality Improvement Process.
- Maintain company assets and ensure proper use.
- Perform additional duties as assigned.
- Adhere to company policies and procedures.
Education/Experience:
- 2 years of customer service experience (over the phone, email etc.).
- Proficiency in Microsoft Office Suite, including Excel and PowerPoint.
- Typing speed of 60 WPM, with strong communication skills (spelling, grammar, and punctuation).
- Strong organization skills.
- Industry experience preferred (Avionics, Navaids, Radios, Electronics or similar)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer: Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability, M/F/D/V. Drug-free work environment. Indra participates in E-Verify.
**NO AGENCIES PLEASE** Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Indra. Indra will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity.
