What are the responsibilities and job description for the Dispute / Chargeback Analyst position at Industrial and Commerce Bank Of China USA NA?
JOB DESCRIPTION
Job Title: Dispute / Chargeback Analyst
Department: Card and Fraud Operations
Classification: Non-exempt / Exempt
Reports to: Head of Card and Fraud Operations
Summary/Objective:
Responsible for processing credit and debit card customer disputes for the bank, and working fraud and related dispute cases in according with Reg E and Z.
Essential Functions:
- Review evidence or case presented and leveraging network dispute rules to determine the validity of each claim and its potential for recovery.
- When disputes are challenged by the acquirer/issuing bank via a representment, review the new evidence to assess its validity and resolve the claim or counterchallenge the representment through pre-arbitration or arbitration.
- Prepare monthly statistical reports and tracking of those reports.
- Keep informed of changes or updates related to credit and debit card and real time payment regulations.
- Responsible for helping with the daily activities for the card and fraud operations department, such as account opening and closing, transaction review and monitoring, payment processing, delinquency management, general customer inquiries handling, and credit bureau reporting.
- Create and maintain various reports and logs, and make sure they are updated and correct.
- Any other duties or projects as assigned by management
Competencies:
An individual should demonstrate the following competencies:
- Knowledge of Visa and other payment network rules and regulations.
- Understand the legal framework around chargeback and dispute resolution.
- Ability to work independently and proactively with little supervision
- Knowledge of Microsoft Office such as Word and Excel
- Good verbal and written communication skill.
Required Education and Experience:
Bachelor or College degree with 2-3 years of experience in the banking or financial services industry.
Previous experience in chargeback management, fraud analysis, payment processing, or a related field a big plus.
Language/Communication Skills:
Fluent English. Proficiency in Mandarin / Cantonese (reading/writing) desirable.
