What are the responsibilities and job description for the Counter Sales Supervisor-Metal Distributor position at Industrial Metal Supply Company?
COMPANY OVERVIEW :
Industrial Metal Supply, founded in 1948, is a leading metals distributor with seven locations serving California and Arizona. Joining our dynamic team will put you on the forefront of our company mission to solidify our position as the industry’s One Stop Shop and resource for All Things Metal!
POSITION OVERVIEW :
The Counter Sales Supervisor position will be overseeing our sales counter operations while providing exceptional customer service and driving sales growth. This position requires a blend of technical knowledge of metal products, strong leadership skills, and an ability to effectively communicate with customers and team members. The successful candidate will ensure our counter sales team meets or exceeds performance targets and maintains a safe, organized work environment.
RESPONSIBILITIES : Sales Management :
- Supervise the daily operations of the sales counter, ensuring optimal customer service and satisfaction.
- Lead and motivate the sales team to achieve sales targets and improve performance metrics.
- Assist customers with inquiries about metal products, pricing, and availability, providing technical support as needed.
- Coordinate the implementation of all ISO procedures pertaining to your area of responsibility and monitor for compliance. Follow up to make sure the procedures are implemented in a timely manner.
- Train and develop the employees that you manage. Effectively manage the employee development process through setting expectations, coaching and counseling employees, conducting performance appraisals as needed and documenting performance. Develop individual training plans for employees utilizing company resources and industry related training programs to continually increase knowledge and experience.
- Create sales contest to stimulate sales, correct dormant or excess inventory situations, and motivate employees.
- Establish individual sales targets and assist retail sales representatives in meeting these objectives.
Customer Service :
Leadership :
Inventory and Order Management :
Sales Strategy :
Safety and Compliance :
QUALIFICATIONS :
LIFE AT IMS
The Company strongly believes that the more diverse our team, the better our work will be. We are committed to equal opportunity employment and celebrates inclusion in all circumstances. As an employee, you can expect :
The Company believes that each team member makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities outlined in a job description. Therefore, this job description is designed to outline primary duties, qualifications and job scope, but not limit the employee or the organization to just the work identified. It is our expectation that each team member will offer his / her services wherever and whenever necessary to ensure the success of our endeavors and to pursue individual career growth.
