What are the responsibilities and job description for the Veterinary Client Service Representative position at Indy Veterinary Care?
People AND Animal Person Wanted: Client Service Representative at Veterinary Hospital
Are you a passionate person who thrives in a collaborative, patient-focused environment? Do you have excellent communication and organizational skills? If so, we want YOU to join our dynamic team at Indy Vet Care.
Get paid to enrich pets’ and people’s lives! If you have demonstrate high quality customer service skills, and can multitask by answering multiple phone lines, all while petting a puppy—and do it for up to 10 hours a day—we have a job for you! Excellent compensation available for experienced client care specialists (receptionists) at our practice in Philadelphia. Our team adores people with can-do attitudes and friendly smiles, and so do our clients.
About Us: We’re a forward-thinking veterinary practice committed to delivering the highest standard of care to every pet that walks through our doors. In our recently renovated modern facility, we pride ourselves on building lasting bonds with both pets and their owners. We emphasize low-stress handling, client education, and creating a positive, supportive workplace culture. We strive for work-life harmony by promoting a positive work environment and leaving work on time. Our cloud-based practice software helps to minimize the use of paper medical records and increase efficiency. Our skilled client service representatives assist our veterinarians and veterinary technicians by scheduling appointments, processing payments, logging client communications received via phone, email and text, discussing quality of life services, answering calls and forwarding important messages to other team members. Our clients trust our medical recommendations and are dedicated in supporting our small business.
What We’re Looking For: We’re on the hunt for a confident, compassionate, and highly skilled client service representative with a passion for client education and great multitasking abilities. You’ll thrive in this role if you’re a self-starter, dependable, energetic, and always eager to learn. Excellent interpersonal and communication skills are a must, as we value clear, empathetic communication with both our clients and our team.
Responsibilities:
- Answer calls using a multiple line phone system
- Check in patients for their visits
- Manage front desk as sole receptionist a few shifts each week
- Review itemized invoices with clients
- Process payments (credit card, CareCredit, cash, check)
- Educate owners on our practice's recommendations for their specific pet
- Maintain detailed and accurate medical records
- Review and log client communications (in person, email, phone, text)
Qualifications:
- Strong proficiency in small animal general practice knowledge
- Interest and enthusiasm for client education
- Previous receptionist experience
Why Join Us?
-Collaborative Team Environment: Work alongside dedicated professionals who share your passion for animal care.
-Supportive Workplace: A positive and friendly work environment where your contributions are valued.
-Competitive Compensation: We offer a competitive wage and a benefits package (includes preventatives for personal pets every year, annual scrub allowance, personal pet stipend and discount). Opportunity for a monthly bonus based on hospital goals.
If you’re looking for a fulfilling and rewarding position where you can make a real difference in the lives of pets and their owners, we would love to hear from you!
To Apply: Send your resume and cover letter to info@indyvetcare.com. We can’t wait to meet you!
Expected hours: 20 – 40 per week
Schedule:
-10 hour shift
-8 hour shift
-Day shift
-Monday to Friday
-Saturdays (staff rotation)
Supplemental Pay:
-Bonus opportunities
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Uniform allowance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $17 - $20