What are the responsibilities and job description for the Datacenter Manager position at InfiCare Inc?
- Managing the day-to-day operational delivery of Services to the Customer, including efficient and effective management of the technical staff and tools
- Ensuring delivery and continuity of daily operations, support, maintenance and administration for the services
- Identifying risk and issues in the delivery of the Services on a regular basis and making sure they are managed to resolution in collaboration with the customer
- Manages the development and implementation of operational and configuration Changes to the technical components for the area of responsibility
- Manages and assesses the quantity and quality of staff resources used in the delivery of Services and makes recommendations for corrective actions to management when necessary to address issues
- Maintains and supports the in scope technical components to the requirements in the Statement of Work that is within the area of responsibility for the Service Manager
- Ensure staff resources have the proper knowledge, training, and skills, along with following the Providers customer-approved Procedures in delivery of the Services as required in the Agreement
- Assist management in making decisions to improve service delivery and quality at an operational level; and
- Provide recommendations on technologies, tools, and products to be adopted to meet the present and future requirements of the Customer
