Deskside Support Technician

Position: Deskside support technician

Work Location: New York, NY XX1XX

Mode Of Hire: Contract

Mode Of Work: Onsite

Work timings: Monday-Friday X:3X AM to X:3X PM local time

Travel time: max X hour one way

Longevity: If possible, no short contracts or breaks

Tech Skill:

1. Azure AD Hybrid Env Admin:
   1. Access Management,
   2. Build and register devices to AD
   3. Trouble shooting a. &b. Activities.
2. M3XX support
   1. Basic troubleshooting of office products (Outlook, word, excel, Power point)
   2. OneDrive,
   3. SharePoint
   4. MS Teams
3. MDM Intune:
   1. Managing devices in Intune
      1. Laptops
      2. Smart Phones
4. Intune (Windows) Autopilot
   1. Building / rebuilding laptops using autopilot policies
   2. Understanding of step by step process
5. Video Conferencing room support Logitech, MS teams
   1. Logitech rally Kit, Bar support.
   2. Microsoft Teams rooms support (MTR)
6. Desktop/Laptop Setup
   1. Building / rebuilding laptops
   2. Desk setup (Power /Network)
7. Hands & Feet- Server/Data Rooms
   1. Patch Panel Network cabling
   2. Physical server support
8. Service Now user experience
   1. Basic knowledge of the tool Incident, Problem, Change , service request & Asset mgmt. module

Functional Skills:

1. ITIL process understanding.
2. Financial domain support
3. IT Asset and inventory Management
4. VIP user support
5. Situation and priority management
6. Minimum Relevant experience X years

Soft Skills:

1. Effective communication and interpersonal skills
2. Ability to work under pressure situations
3. Problem solving skills:

Desirable:

1. COTS Apps support skills
2. Certifications: ITIL foundation, MCSE, Azure foundations
3. Apple/MAC devices management
4. SOP based procurement
5. Trade floor support

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.