What are the responsibilities and job description for the IT Admin and Support Analyst position at Inficare Technologies?
About the Position
">We are seeking a Windows Migration Professional to join our team at Inficare Technologies. As a key member of our IT department, you will be responsible for supporting the migration of Windows 10 to Windows 11, including imaging and new PC deployment using Windows 11.
">Key Responsibilities:
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- Migrates Windows 10 to Windows 11, including imaging and new PC deployment. ">
- Supports the delivery of approved applications and services. ">
- Provides user support to provided mobile devices (phones and tablets). ">
- Adheres to agreed SLAs and metrics utilizing the ITSM platform (ServiceNow) for call management and escalation as appropriate. ">
- Resolves escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals. ">
- Works with front-line operation teams in implementing new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams. ">
- Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining. ">
- Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity. ">
- Monitors and analyzes gaps building processes to rationalize, troubleshoot, and escalate technical problems with endpoint management clients, client inventory, application deployments, and security patching. ">
Requirements:
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- 6 years' experience in customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint. ">
- Experience with technologies such as AD, DNS, Exchange, and Citrix. ">
- 4 years of experience with Configuration Management, MDM, and Deployment methods with SCCM and Intune. ">
- Understanding of Windows 10 new features, feature updates, and industry best practice processes. ">
- Active technical certifications would be an asset. ">
- ITIL-Foundation and Agile experience an asset. ">
What We Offer:
">Inficare Technologies offers a comprehensive benefits package, competitive salary, and opportunities for career growth and development.
