Customer Support Representative

Job responsibilities will include:

• Entering sales orders
• Providing customers with product documentation and other required paperwork
• Providing customers with order status updates
• Coordinating logistics for all shipments and export paperwork
• Maintaining samples and sending samples to external lab as appropriate
• Previewing test reports and identifying any testing issues
• Following testing with labs and maintaining updates for the office
• Maintaining and filing internal and external test reports
• Contacting outsourced lab for any outstanding reports needed
• Entering manufacturing orders for plant divisions
• Coordinating/following vendor mfg. orders and confirming updates
• Completing SLI's, Commercial Invoices, COC'S and COO's
• Answering phones as needed
• Entry and Reconciliation of inventory
• Filing all headers received
• Sending out all UPS packages
• Answering phones as needed
• Providing backup support for any team member, as needed
• Other duties as assigned

Requirements: 1-year prior experience in customer service/administrative work.

Requirements:

3-year prior experience in customer service/administrative work.

Highly skilled in using Microsoft Excel for managing data, creating spreadsheets, charts, tables, trend analysis, forecasting etc. A skills assessment will be administered to test aptitude in the various functions.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Application Question(s):

• How many years of experience do you have working as a Customer Support Representative?
• How many years of experience do you have in customer service/administrative work?

Ability to Commute:

• Portsmouth, RI 02871 (Required)

Ability to Relocate:

• Portsmouth, RI 02871: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25