ServiceNow SACM Configuration Management Analyst

Job Title: ServiceNow SACM Configuration Management Analyst

Any Location: Pleasanton, CA / Plano, TX / Phoenix, AZ / Boise, ID

Duration: Long term Contract

Job Description:

• Must be able to work US hours (both PST and MST).
• Must be located within 50 miles of one of the following corporate offices:
  • Pleasanton, CA
  • Plano, TX
  • Phoenix, AZ
  • Boise, ID

Education & Experience:

• Bachelor's degree in a technology- or business-related field OR 3 years of experience in Configuration Management managing a large CMDB environment.
• 3 years of experience working in a process-driven organization, preferably in an ITIL-aligned Service Management environment.
• 3 years of experience with inventory discovery tools and infrastructure management tools used to provide Configuration data (e.g., ServiceNow Discovery, OEM applications).
• 3 years of experience working with CSDM (Common Service Data Model).
• 3 years of experience driving SACM (Service Asset & Configuration Management) process adherence in a complex IT organization using data.
• 3 years of experience using KPIs and other methodologies to identify problems, track trends, and drive improvements.
• Proven experience in establishing and managing large data repositories and multi-source environments.

Technical & Functional Skills:

• Strong understanding of ITIL IT Service Management processes (e.g., Incident, Problem, Change Management, Project & Portfolio Management, Service Catalog).
• General understanding of the ServiceNow Identification and Reconciliation Engine (IRE) and its rule structure.
• Knowledge of IT infrastructure, cloud environments, Operations Centers, and Service Desks.
• Familiarity with DevOps and/or Agile methodologies.
• Strong analytical skills with quality documentation and reporting capabilities.
• Excellent relationship management and interpersonal skills.
• Ability to work effectively under pressure, manage time-sensitive situations, and meet deadlines.
• Proficiency in Microsoft tools including Excel, PowerPoint, Word, Teams, and SharePoint.

Preferred Qualifications:

• ITIL V4 certification.
• Experience or exposure to the following ServiceNow features:
  • Vulnerability Response
  • ServiceNow Multi-Source/CMDB 360
  • CMDB Data Manager
• Experience with multiple cloud platforms (Azure, Google Cloud, Oracle Cloud, IBM Cloud, etc.).
• Working knowledge of the Common Service Data Model.
• Understanding of application architecture and service delivery modeling.

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