What are the responsibilities and job description for the Technical Support Specialist position at Inficare Technologies?
Job Role Overview
">As a Technical Support Specialist at Inficare Technologies, you will play a crucial role in providing end-user computing support and delivery of agreed services to internal users. This position requires excellent written and verbal communication skills with the ability to collaborate effectively with domain experts and IT leadership teams.
">Key Responsibilities:
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- Provides End User Computing support to internal users. ">
- Supports the delivery of approved applications and services. ">
- Provides user support to provided mobile devices (phones and tablets). ">
- Adheres to agreed SLAs and metrics utilizing the ITSM platform (ServiceNow) for call management and escalation as appropriate. ">
Required Skills and Qualifications:
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- 6 years' experience in customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint. ">
- Experience with technologies such as AD, DNS, Exchange, and Citrix. ">
- 4 years of experience with Configuration Management, MDM, and Deployment methods with SCCM and Intune. ">
- Understanding of Windows 10 new features, feature updates, and industry best practice processes. ">
- Active technical certifications would be an asset. ">
- ITIL-Foundation and Agile experience an asset. ">
Benefits and Career Opportunities:
">At Inficare Technologies, we offer a dynamic and challenging work environment that provides opportunities for growth and development. Our team is committed to delivering exceptional results and exceeding customer expectations.
