What are the responsibilities and job description for the Windows Migration Professional position at Inficare Technologies?
About the Company
">Inficare Technologies is a leading provider of technology solutions and services. We deliver cutting-edge solutions that meet the evolving needs of our customers. Our team is passionate about delivering exceptional results and exceeding customer expectations.
">Job Description:
">This job involves providing end-user computing support and delivery of agreed services to internal users. The ideal candidate will have excellent written and verbal communication skills, with the ability to collaborate effectively with domain experts and IT leadership teams.
">Key Responsibilities:
">- ">
- Provides End User Computing support to internal users. ">
- Supports the delivery of approved applications and services. ">
- Provides user support to provided mobile devices (phones and tablets). ">
- Adheres to agreed SLAs and metrics utilizing the ITSM platform (ServiceNow) for call management and escalation as appropriate. ">
Requirements:
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- 6 years' experience in customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint. ">
- Experience with technologies such as AD, DNS, Exchange, and Citrix. ">
- 4 years of experience with Configuration Management, MDM, and Deployment methods with SCCM and Intune. ">
- Understanding of Windows 10 new features, feature updates, and industry best practice processes. ">
- Active technical certifications would be an asset. ">
- ITIL-Foundation and Agile experience an asset. ">
Why Join Us:
">At Inficare Technologies, we offer a dynamic and challenging work environment that provides opportunities for growth and development. Our team is committed to delivering exceptional results and exceeding customer expectations.
