What are the responsibilities and job description for the Service Desk Support position at Inficare?
Role- Service Desk Support
Location- Plymouth, MA (Onsite)
Job type- Contract to hire 5-6 Months
- You might really grab our attention if you can :
- Phone support experience Mandatory
- Windows Technical Service desk experience is necessary.
- Knowledge Windows 10, 2019.
- Knowledge in windows buildout
- Knowledge with the following : Windows, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM etc.,
- ITSM ticketing tools such as Ivanti, ServiceNow etc.,
- User password reset / account unlock / creation for Active Directory, Horizon, Business applications etc.,
- Remote desktop connectivity applications, Windows end point support
- MS Office Suite and application support
- Web Application, VPN knowledge
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions.
- Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
- Responsible for installing desktop applications and software
- Work experience with SCCM patch deployments and SCOM monitoring tools
- Knowledge of scripting.
- Highly self-motivated with keen attention to details
Here's how you'll contribute :
How we'd like you to lead :
