Director of Customer Success

About the Company

Infillion is the only global media platform combining the power of MediaMath’s industry-leading data and technology with the unrivaled performance of TrueX’s interactive video and CTV technology. Infillion works with more than 1,400 of the world’s leading agencies and brands with premium managed- and self-service cookieless media solutions that deliver guaranteed attention in an increasingly opaque media environment. Infillion is headquartered in New York City, and owns Gimbal location-based technology, InStadium, NeXt, Analytiks.ai and Phonic.ai. Infillion can be found online at www.Infillion.com. The company is one of the most awarded adtech companies in the media, marketing, advertising and technology industries and is now one of FastCo’s Most Innovative Companies.

About the Jo

bWe are seeking a Director, Client Success to join our team. Our Client Success team manages the planning, execution and optimization of campaigns sold by our regionally aligned sellers known as Client Partners. This role focuses on pre and post-sale lifecycles and requires the Director to play a critical guiding role in proposal development, solution alignment, campaign activation, and campaign performance across a range of advertisers, verticals and client objectives

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What you’ll be doin

• g:Work closely with Client Partners and Client Success charges to develop impactful and relevant media activation proposals that address advertiser objectiv
• esOversee Client Success charges in shepherding sold campaigns from creative development and setup through to final delivery and performance analys
• isManage relationships with some of our largest clients while leading a team of Client Success professiona
• lsHandle multiple projects efficiently, effectively and productive
• lyPartner with internal teams throughout the organization to drive cross-departmental projects and ensure client needs are communicat
• edEffectively balance the goals of the client and the agen
• cyPartner with Creative Strategy team to align client objectives with our capabiliti
• esWork closely with the Client Partnerships team to acquire new clients and maintain existing client relationshi
• psAttend client meetings as needed and help develop corresponding support collater

al
What you ha

• ve:5 years of experience in account management and digital advertis
• ingExperience in media plann
• ingStrong understanding of interactive advertising technologies and tre
• ndsStrategic and creative thinking skills, proactive, thorough and accur
• ateAble to prioritize, organize and manage multiple concurrent proje
• ctsStrong written and verbal ski
• llsProfessional approach in client management/servi
• cesThe drive to go above and beyond to deliver for our clie
• ntsExperience in digital marketing and/or advertis

ing
Who you

• are:A proactive go-getter — you take ownership and are accountable for all you do, with the initiative to learn new skills on the
• flyAn effective communicator — you know how to get your point across clearly regardless of who you’re speakin

g to
Benefits &

PerksIt’s no secret that we work hard, but we also strive to create an office environment where the lines between work and play are blurred. This means we offer these great perks to help keep our team healthy, productive, and h

• appy.
  Base salary of $105,000 - $115,000 plus commission with first year on-target earnings of $150,000 - $1
• 65,000100% company-paid health, dental, and vision coverage for you and your depe
• ndentsCompany-paid life insurance, short-term, and long-term disa
• bilityUnlimited paid time off - we trust your disc
• retionOpportunities for profit sharing, bonuses, and own
• ership401k plan with company
• matchCell phone reimbur

sement
We are committed to an inclusive and diverse work environment. Infillion is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected